Customer Engagement

Relationships with your clients are key to a sustained and solid sales performance.

The process of customer engagement should be planned strategically to include customer entertainment, review meetings, communication tactics, service changes and product/service cross selling. We will give you the support to develop your customer engagement plan.

Customer Engagement

Relationships with your clients are key to a sustained and solid sales performance.

The process of customer engagement should be planned strategically to include customer entertainment, review meetings, communication tactics, service changes and product/service cross selling. We will give you the support to develop your customer engagement plan.

Capture Your Customers Imagination

  • Meeting Planning And Joint Client Meetings -  our sales coaching service not only supports individuals in developing the necessary capabilities to plan for successful client meetings, we also support you by attending and running them whilst your sales people learn from us. This enables you to actually “practice on race day” giving the sales person valuable experience without risking the opportunity.
  • Communication Tactics And Frequency -  it's important to find opportunities to communicate with your clients, however knowing when and how is the real skill. What to say and how often, with real engagement is vital to the ongoing relationship with that client and we will support you in developing these tactics and strategies.
  • Key Account Planning -  our support in building a systematic approach to managing and growing an identified set of your most important customers, which will maximize their value, is without question essential. We work with you to achieve mutually beneficial goals for both you and the key accounts.
  • Customer Segmentation -  almost every customer type will require a slightly different approach and will also represent a different opportunity for your business. Working through the customer segmentation process will give your company the strategies required to most effectively get the results that you want.
  • Customer Entertaining And Event Management -  some of the best customer relationships are built when away from the office, boardroom or negotiating table. Having an agreed set of events and engagements which provide a more personal approach to building key account relationships will help you get better results. With our experience in this area you will become experts in running and carrying out professional and effective events and engagements.
  • Customer Onboarding And Alignment -  the most crucial time in a relationship with a client can be at the point that you win them or secure a new piece of business from them. The reason for this is that they are trusting you to deliver and very often the person trusting you, is not the person using you on a day to day basis. We use our skills and experience to help you learn how too carefully “bring them on board”, in fact making sure you cement and secure the relationship for much longer.

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Improving Business Performance Through People Performance