Job vacancy - Customer Service Advisor
Position: Customer Service Advisor
Reference: acsTTFcusmonadv
Location: Chichester
Salary: £19,000 - £22,000 per annum
Job Title: Customer Service Advisor
Do you have experience in a customer - focused environment? This is a fantastic opportunity to join a specialist global finance company.
Job Overview:
- Liaise with new and existing customers to provide product/services information.
- Resolve any emerging problems that our clients might face with accuracy and efficiency via telephone and email.
- Ensure we comply to FCA and Government Anti-Money Laundering regulations.
- Covert new business into active, dealing clients.
Job Description:
- Act as the first point of contact for all incoming client queries via telephone and email.
- Liaise with new client registrations, promoting the services and benefits offered.
- Maintain high client retention rates by providing a positive customer experience from start to finish.
- Ensure all new and existing client applications and currency bookings follow full compliance and due diligence processes.
- Request any necessary documentation from clients within agreed client service level agreements.
Essential Skills & Experience:
- Minimum 3 years' experience in a customer-focused environment.
- Excellent ability to analyse and report findings on client information.
- Excellent communication skills with the ability to interact with people at all organisational levels.
ACS are recruiting for a Customer Service Advisor If you feel that you have the skills and experience required in this advertisement to be a Customer Service Advisor please submit your CV including an outline of your experience as a Customer Service Advisor It is always a good idea to include a covering letter outlining your experience as a Customer Service Advisor with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Advisor role you desire.