Job vacancy - Operations Manager

Position: Operations Manager
Reference: acsHFJbusman
Location: Grays
Salary: £30,000 - £45,000 per annum
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Are you a professional Operations Manager in the Freight Forwarding/Logistics industry? Do you have experience in the management & development of people? You will be involved in the Financials, Pricing, Commercial and Operational elements of the business.

Job Overview:

To lead and manage part of the business ensuring that targets in relation to activities, service, quality and productivity are met at all times. Supporting the Operations Director in all aspects of managing and developing the activity.

Job Description:

  • Actively involved in the continued development of the activity, including but not limited to; Financials, Pricing, Commercial and Operational elements
  • Cultivate client relationships to truly understand their needs to enhance our existing customer offering
  • Supporting the development of new service extensions to our customers
  • Review procedures. Implement changes as needed to provide positive improvements to ensure a 'best in class' service is offered at all times
  • Monitor service level agreements and implement any corrective action required
  • Translate agreed objectives and priorities into clear plans for self and others

Education & Experience:

  • 3-5 years' experience in Freight Forwarding/Logistics
  • Experience in managing and developing people
  • Experience in a customer facing role
  • Excellent planning and organisational skills
  • Proven analytical and troubleshooting skills