Job vacancy - Operations Support Technician

Position: Operations Support Technician
Reference: acsAopsuptech
Location: Brighton
Salary: £18,500 - £20,500 per annum
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Job Title: Operations Support Technician

Do you have an understanding of SQL? Do you have experience and/ or an understanding of airport processes? This is a fantastic opportunity to join and experienced and growing team of people.

Job Description

The Operations Support Technician acts as the primary contact for support and service requests that arrive from airline and airport customers and 1st line Service and Support contractors. An Operations Support Technician is responsible for completing operational support tasks assigned to them by the Manager according to the priorities of the tasks assigned and the applicable service levels. The Operations Support Technician should have an understanding of the processes of operation and the support processes that back up these operations. The Operations Support Technician role requires a calm and effective communicator with excellent customer service skills, a good telephone manner, and an ability to work under pressure. They will communicate with various other departments and teams within the department to coordinate support and service requests and provide feedback in relation to the progress of outstanding issues.

Responsibilities

  • To establish and maintain productive, professional relationships with key personnel in assigned Customer accounts.
  • To create, maintain and publish relevant support documentation in order to assist all clients, staff and contractors in the quick resolution of their incidents and service requests and to enable users to become more self-sufficient.
  • To provide the manager with updates on the progress of their own work and any further information that may be required by the Manager.
  • To communicate in a calm and effective manner to allow the collection of correct and useful operational data from in-bound calls.
  • To communicate in a clear and concise manner to allow level 1 operative in the field and staff from other departments to remotely conduct remedial and upgrade tests and activities.
  • To devise, conduct, record and disseminate information from test scenarios made within the staging test area.
  • To attend bi-yearly reviews with the Manager to be used as supporting evidence for individual reviews carried out by the Company.

Qualifications

Essential Skills

  • Understanding of SQL.
  • Understanding of airport processes.

Desirable Skills

  • Knowledge of MS Office suite.
  • Knowledge of basic computing hardware.
  • Familiarity with helpdesk interfaces.

Qualifications and Experience

  • Proven experience in a similar role.

ACS are recruiting for a Operations Support Technician If you feel that you have the skills and experience required in this advertisement to be a Operations Support Technician please submit your CV including an outline of your experience as a Operations Support Technician It is always a good idea to include a covering letter outlining your experience as Operations Support Technician with your application as this will enhance your chances of selection and improve your prospects of landing the Operations Support Technician role you desire.