Job vacancy - IT Support Technician

Position: IT Support Technician
Reference: acsHsupit
Location: Guildford
Salary: £20,000 - £24,000 per annum
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Job Title: IT Support Technician

Are you an IT Support Technician with experience looking after approx. 200 End Users? Do you have experience in the Travel industry?

Overview:

The role is to be the first point of contact for internal customers seeking technical assistance over the phone, email or through our ticketing system.

Responsibilities:

  • Serve as the first point of contact for internal customers seeking technical assistance
  • Perform remote troubleshooting through diagnostic techniques and asking pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Follow-up and update customer status and information
  • Record events and problems and their resolution in Helpdesk ticketing system
  • Maintain Asset Management database by updating records for each asset as and when required
  • Check backup long and resolve issues
  • Perform daily task as per IT schedule

Skills/Experience Required:

  • Proven experience as a IT Support Technician
  • Good understanding of computer systems, mobile devices and other tech products
  • Microsoft Windows desktop operating systems (Win 7 + 10)
  • Apple OS support including Exchange Active Sync configuration
  • Basic knowledge of Windows Server operating systems 2003+
  • Basic knowledge of Microsoft Deployment Toolkit
  • Ability to use remote support tools to resolve issues
  • Good knowledge of Microsoft Office suite
  • Strong customer service and troubleshooting skills

ACS are recruiting for an IT Support Technician. If you feel that you have the skills and experience required in this advertisement to be an IT Support Technician please submit your CV including an outline of your experience as an IT Support Technician. It is always a good idea to include a covering letter outlining your experience as an IT Support Technician with your application as this will enhance your chances of selection and improve your prospects of landing the IT Support Technician role you desire.