Job vacancy - Tailormade Regional Specialist

Position: Tailormade Regional Specialist
Reference: acsWEtairegspec
Location: Farnborough
Salary: £25,000 - £28,000 per annum
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Job Title: Tailormade Regional Specialist

Role Summary and Job Purpose:

The Regional Specialist is responsible for maximising every sales opportunity, whilst maintaining the highest levels of customer service and ensuring the customer experience is at the heart of all decisions made. You will be sales orientated and motivated with relevant travel experience and the ability to exceed sales targets. You will be a strong communicator, with excellent geographical and product knowledge, with a strong attention to detail, well organised and able to prioritise workloads.

Key Responsibilities:

  • To be responsible for the agreed profit margin of an area of the world and to consistently achieve sales revenue and service targets in line with agreed team and individual KPIs.
  • To be responsible for planning tailor-made itineraries to meet customer requests, taking ownership of the itinerary from the initial quotation stage through to departure.
  • To provide personalised customer service of the highest level at all times.
  • To use own travel experience to assist with customer queries and engage with customers to meet their individual travel needs.
  • To pro-actively promote additional services and maximise sales opportunities to consistently achieve team and company KPIs for sales and service targets.
  • To create and provide attractive customer facing documentation in order to quote customers in agreed timescales and to follow up all quotes to ensure that the maximum conversion level is achieved.
  • To collect all necessary information from client & confirm all details with ground agent to ensure that the booking can proceed.
  • To maintain the product database, updating and creating product descriptions in line with company expectations, using the style guide and naming convention.
  • To book flights at point of sale using the designated company system.
  • To ensure a customer-focused approach is adopted in all assigned responsibilities. Flexible attitude in undertaking required tasks.
  • To execute all assigned tasks and booking administration efficiently, ensuring targets and KPIs are met and exceeded.
  • To use sound judgement to manage difficult customer situations.
  • To be a member of a motivated team and take an active role in engendering a positive, energetic and customer-focused working environment.
  • To be flexible and willing to help out with any other area of the business as necessary.

Person Specification

Skills and Experience:

Essential Desirable:

  • Experience within a travel sales environment.
  • Experience of working to sales targets and KPIs.
  • Experience of booking flights using GDS.
  • Extensive travel experience specifically in India, Vietnam and/ or Sri Lanka.
  • Focus on accuracy and quality and maintain excellent attention to detail.
  • Demonstrate strong, grammatically correct writing skills.
  • Ability to multi-task through effective planning, prioritising and organising of workload.
  • Demonstrate good communication skills over telephone and electronically.
  • Ability to adapt to change, meet the changing demands of the work environment as well as other unexpected demands.
  • Ability to treat people with respect under all circumstances, install trust and uphold the values of the business.
  • Experience of selling tailor-made itineraries.

Education:

Essential Desirable:

GCSE English and Maths Grade C or above.

ACS are recruiting for a Tailormade Regional Specialist If you feel that you have the skills and experience required in this advertisement to be a Tailormade Regional Specialist please submit your CV including an outline of your experience as a Tailormade Regional Specialist It is always a good idea to include a covering letter outlining your experience as Tailormade Regional Specialist with your application as this will enhance your chances of selection and improve your prospects of landing the Tailormade Regional Specialist role you desire.