Job vacancy - Support Engineer

Position: Support Engineer
Reference: acsTSsuppeng
Location: Wembley
Salary: £35,000 - £40,000 per annum
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Job Title: Support Engineer

Do you have the minimum of a 2.1 degree in a relevant engineering discipline or equivalent vocational experience? Do you have knowledge of PLC programming and Control theory? This is a fantastic opportunity to join a highly experienced team of people and company.

Overview

As part of the Support department you will be providing support to customers during breakdowns and in the case of general enquiries. Additionally you will carry out system upgrades, modifications and inspections/maintenance. Some basic mechanical work will be included with this role.

Responsibilities

  • Log all work and enquiries on the Helpdesk System and keep records up to date.
  • Responding to customer enquiries.
  • Preparing equipment for site.
  • Assisting with specifying and planning of works including basic electrical design.
  • Compiling final customer reports.
  • System inspections/maintenance and testing plus basic mechanical maintenance.
  • Control system commissioning.
  • Project Management of certain tasks.
  • Play an active role in the support team, and work with other departments to ensure the smooth running and economical success of the company.
  • Work proactively, taking the initiative where necessary and with minimum supervision.
  • Adhere to defined deadlines and schedules, whilst remaining within budgetary constraints.
  • Liaise directly with customers and clients ensuring excellent customer satisfaction.
  • Assist in generating new business for the company.
  • Resolve any issues arising with colleagues in a professional manner; and
  • Ensure health and safety policies are adhered to.

Person Specification:

Educational Attainment:

  • Minimum 2.1 degree in a relevant engineering discipline or equivalent vocational experience.

Knowledge Required

  • PLC programming.
  • Control theory.

Experience Required

  • Working as part of a team.
  • Working on your own.
  • System fault finding.
  • Working with clients.
  • Project Management; and
  • Site Inspections.

ACS are recruiting for a Support Engineer If you feel that you have the skills and experience required in this advertisement to be a Support Engineer please submit your CV including an outline of your experience as a Support Engineer It is always a good idea to include a covering letter outlining your experience as Support Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Support Engineer role you desire.