Job vacancy - Trainee Service Technician

Position: Trainee Service Technician
Reference: acsTtranservtech
Location: Swindon
Salary: £18,000 - £22,000 per annum
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Job Title: Trainee Service Technician

Are you looking for a Trainee Service Technician role? Do you have good written and excellent verbal communication skills across all levels? Do you have the ability to display tact and diplomacy when dealing with difficult situations and people? Do you have a full and Valid Driving Licence? This is a fantastic opportunity to join a highly experienced team of people and company.

Key Purpose of Role:

Responsible for providing post-sales/implementation technical support services to customers including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.

Scope:

  • The responsibility of the Trainee Service Technician is to develop all the skills required to provide an efficient service to all customers and products on their designated territory with the resources provided by the Company.
  • Delivers post-sales/implementation services at customer sites including installation, maintenance and repair of own organisation and third-party products and services to ensure that all function properly.
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations that may favourably impact performance.

Responsibilities:

  • Installing, maintaining and diagnosis of machine faults as per Company Guidelines and SLA's.
  • Escalating issues to an assigned senior technician / Manager when required.
  • Monitor and maintain adequate stock levels.
  • Regular contact with call centre to maintain accurate reporting.
  • Ensure all relevant paperwork is completed and submitted in a timely manner.

Development:

  • Develops and maintains a high level of product knowledge and skills.
  • Developing and improving customer handling skills and a professional approach to internal / external customers.

Knowledge, Skills & Experience Required:

  • Good written and excellent verbal communication skills across all levels.
  • Ability to display tact and diplomacy when dealing with difficult situations and people.
  • Full and Valid Driving Licence.
  • Full Colour Vision.
  • Basic computer literacy.
  • Good time management and organising skills.

Desirable:

  • Educated to at least grade 'C' in GCSE (or equivalent) in Maths and one technical subject.

ACS are recruiting for a Trainee Service Technician If you feel that you have the skills and experience required in this advertisement to be a Trainee Service Technician please submit your CV including an outline of your experience as a Trainee Service Technician It is always a good idea to include a covering letter outlining your experience as Trainee Service Technician with your application as this will enhance your chances of selection and improve your prospects of landing the Trainee Service Technician role you desire.