Job vacancy - Sales & Customer Services Executive

Position: Sales & Customer Services Executive
Reference: acsIcssal
Location: York
Salary: £16,000 - £18,500 per annum
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Job Title: Sales & Customer Services Executive

Overview:

Your primary aim is to deliver the best possible customer service throughout the customer journey and this is the key driver.

Responsibilities:

  • Offer expert advice about holidays, travel options and availability, helping to guide the customer into making their appropriate holiday choice.
  • Provide timely responses to requests for quotes and sales enquiries. Following up quotes and enquiries to ensure we maximise every sales opportunity.
  • Managing customer's expectations by ensuring they are clear what to expect during the reservation and confirmation process.
  • Keeping customers informed about the progress of their booking and advising them once it is all confirmed.
  • Contacting the customer to obtain any outstanding information required before the written confirmation for their holiday can be prepared.
  • Booking any outstanding elements of the holiday which require confirming before written confirmation can be prepared.

Skills/Experience Required:

  • A genuine ability and desire to sell and provide the highest standards of customer service
  • Excellent telephone and inter-personal skills with an ability to work effectively in a team.
  • Good written skills
  • Highly motivated and flexible, willing to work outside 0900-1730hrs norm.
  • High level of computer literacy and numeracy
  • Keen eye for detail and an ability to work swiftly and accurately under pressure.

ACS are recruiting for a Sales & Customer Services Executive. If you feel that you have the skills and experience required in this advertisement to be a Sales & Customer Services Executive please submit your CV including an outline of your experience as a Sales & Customer Services Executive. It is always a good idea to include a covering letter outlining your experience as a Sales & Customer Services Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Sales & Customer Services Executive role you desire.