Job vacancy - Desktop Support Technician

Position: Desktop Support Technician
Reference: acsSdessup
Location: Haywards Heath
Salary: £18,000 - £20,000 per annum
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Job Title: Desktop Support Technician

Overview:

Work as part of a small team, under the direction of the Service Desk Team Leader, to provide high quality IT support to all staff members based in the UK and overseas.

Responsibilities:

  • Service Desk ticket management (45% of time) - Act as a main point within the team for logging and managing incidents (service desk).
  • Operations (45% of time) - To share collective responsibility, as part of the team, for undertaking the wide variety of tasks necessary to ensure the delivery of cost effective and efficient ICT services to the business.
  • Corporate Services (10% of time) - Assist other members of the corporate services team with Invoice processing, facilities and any other reasonable tasks as requested by the Corporate Services Manager.

Skills/Experience Required:

  • Knowledge of supporting Microsoft Office gained as an end user
  • Understanding of Server Operating System Windows 2008 R2 and 2012.
  • Proven experience of supporting customers in a Level 1/2 Service Desk environment (International environment desirable)
  • Experience of relevant computer hardware and peripherals
  • GCSE pass at grade C or above in Computer Studies/ICT or equivalent
  • A' Level education or relevant vocational qualification e.g. AVCE, NVQ, or ECDL
  • ITIL Foundation

ACS are recruiting for a Desktop Support Technician. If you feel that you have the skills and experience required in this advertisement to be a Desktop Support Technician please submit your CV including an outline of your experience as a Desktop Support Technician. It is always a good idea to include a covering letter outlining your experience as a Desktop Support Technician with your application as this will enhance your chances of selection and improve your prospects of landing the Desktop Support Technician role you desire.