Job vacancy - Product Support Specialist

Position: Product Support Specialist
Reference: acsCRprosup
Location: Crawley
Salary: £30,000 - £33,000 per annum
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Job Title: Product Support Specialist

Do you have a keen interest in the Aviation industry? Are you a Product Support Specialist with an understanding of ITIL incident management and change management processes? Are you looking to join a global organisation who supply electronics and communications solutions?

Responsibilities:

  • Ensuring incidents are managed and completed in a timely manner.
  • Commissioning and troubleshooting multiple SATCOM services.
  • Utilising the current SATCOM lab to test/replicate known issues and then work with the relevant teams to resolve.
  • Release management of software. Working collaboratively with multiple teams to ensure tight deadlines are met.
  • Updating and creating process documentation and knowledgebase articles to improve support processes.
  • Act as a point of escalation for more technical / complex issues.
  • Provide Training to internal and external customers on multiple applications when necessary.
  • Identifying potential areas for service improvement, then suggesting and planning activities to improve the customer experience.

Skills/Experience Required:

  • Excellent written and verbal communication skills.
  • Good all round technical/networking skills.
  • Strong organisational, time management and administrative skills.
  • Excellent customer service skills.
  • Excellent Microsoft Office skills, including Excel and PowerPoint.
  • Good analytical and problem solving skills.
  • Excellent attention to detail.

ACS are recruiting for a Product Support Specialist. If you feel that you have the skills and experience required in this advertisement to be a Product Support Specialist please submit your CV including an outline of your experience as a Product Support Specialist. It is always a good idea to include a covering letter outlining your experience as a Product Support Specialist with your application as this will enhance your chances of selection and improve your prospects of landing the Product Support Specialist role you desire.