Job vacancy - Product Support Specialist
Position: Product Support Specialist
Reference: acsCRprosup
Location: Crawley
Salary: £30,000 - £33,000 per annum
Job Title: Product Support Specialist
Do you have a keen interest in the Aviation industry? Are you a Product Support Specialist with an understanding of ITIL incident management and change management processes? Are you looking to join a global organisation who supply electronics and communications solutions?
Responsibilities:
- Ensuring incidents are managed and completed in a timely manner.
- Commissioning and troubleshooting multiple SATCOM services.
- Utilising the current SATCOM lab to test/replicate known issues and then work with the relevant teams to resolve.
- Release management of software. Working collaboratively with multiple teams to ensure tight deadlines are met.
- Updating and creating process documentation and knowledgebase articles to improve support processes.
- Act as a point of escalation for more technical / complex issues.
- Provide Training to internal and external customers on multiple applications when necessary.
- Identifying potential areas for service improvement, then suggesting and planning activities to improve the customer experience.
Skills/Experience Required:
- Excellent written and verbal communication skills.
- Good all round technical/networking skills.
- Strong organisational, time management and administrative skills.
- Excellent customer service skills.
- Excellent Microsoft Office skills, including Excel and PowerPoint.
- Good analytical and problem solving skills.
- Excellent attention to detail.
ACS are recruiting for a Product Support Specialist. If you feel that you have the skills and experience required in this advertisement to be a Product Support Specialist please submit your CV including an outline of your experience as a Product Support Specialist. It is always a good idea to include a covering letter outlining your experience as a Product Support Specialist with your application as this will enhance your chances of selection and improve your prospects of landing the Product Support Specialist role you desire.