Job vacancy - Customer Service Clerk

Position: Customer Service Clerk
Reference: acsDcuscler
Location: Hayes
Salary: £22,000 - £25,000 per annum
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Job Title: Customer Service Clerk

Do you have experience providing first class customer service to the Courier industry? You must have excellent written and verbal communication skills. This is a fantastic opportunity to join a leading logistics provider.

Overview:

Working as a Customer Services Clerk you will be focused on providing a professional service to customers and liaising with key parties including third party suppliers and other company offices.

Responsibilities:

  • Working as a Customer Services Clerk is a very varied role and involves liaising directly with clients as well as suppliers.
  • Customer Services Clerks process sales invoicing in accordance with established procedures and standards.
  • Receive supplier purchase invoices ensuring they are correct and passed to appropriate department for processing.
  • You will be required to ensure each shipment generates the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.
  • Maintain and file all records in accordance with company procedure.
  • Assist the sales team with quotations and client/product knowledge.
  • Working in conjunction with the Customer Services Manager, which may require you to produce reports and statistics for meetings.

Skills/Experience Required:

  • Must have excellent communication skills as both written and verbal skills are essential for this role.
  • Must be methodical and be able to demonstrate an understanding of what makes professional customer service.
  • Experience is required as a Customer Services Clerk in Courier type business previously.
  • Applicants must be able to operate Microsoft Word and Excel programs efficiently.

ACS are recruiting for a Customer Services. If you feel that you have the skills and experience required in this advertisement to be a Customer Services please submit your CV including an outline of your experience as a Customer Services. It is always a good idea to include a covering letter outlining your experience as a Customer Services with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Services role you desire.