Job vacancy - 1st line NOC Analyst

Position: 1st line NOC Analyst
Reference: acsI1linanal
Location: Chatham
Salary: £20,000 - £23,000 per annum
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Job Title: 1st line NOC Analyst

Are you able to offer technical support to customers both over the phone, live chat and via email? Are you able to guide end users through technical issues and configurations? Do you have knowledge of Wi-Fi Networks and Linux? This is a fantastic opportunity to join a highly experienced team of people and company.

Job Summary

Proactively monitor all the company's supported fleets to find issues, reply to queries and issues reported by the company monitoring systems, customers, end users or internal staff as well as provide customer a friendly support environment. Manage daily tasks, troubleshoot, solve and/or escalate issues and queries to ensure they are solved quickly, and in a way that prevents them from reoccurring.

Essential Functions

  • Handle queries and issues received from customers or end users to ensure they are handled quickly, either by phone, emails or live chat.
  • Manage daily support tasks by following set instructions.
  • Proactively monitor fleets to find issues/patterns to prevent eliminate and minimize issues and system downtime.
  • Assist the company's customers with technical support and reports.
  • Guide and support customers and end users.
  • Work shift patterns - 24x7, 365 global schedules.
  • Escalate issues to the correct group, person or to the manager if needed.
  • Occasional site visits to troubleshoot and replace hardware, if required.
  • Report any issues to the manager.

Knowledge, Skills and Abilities:

  • Able to offer technical support to customers both over the phone, live chat and via email.
  • Able to guide end users through technical issues and configurations.
  • Knowledge of WiFi Networks and Linux a strong advantage.

Work Environment:

  • Prolonged work in front of computer is required.
  • Flexible shift working is required, working as part of a global support desk.

Experience:

  • Customer support experience is required.
  • Network troubleshooting and configuration an advantage.

Education:

  • A-Level / Highers or equivalent.

ACS are recruiting for a 1st line NOC Analyst If you feel that you have the skills and experience required in this advertisement to be a 1st line NOC Analyst please submit your CV including an outline of your experience as a 1st line NOC Analyst It is always a good idea to include a covering letter outlining your experience as 1st line NOC Analyst with your application as this will enhance your chances of selection and improve your prospects of landing the 1st line NOC Analyst role you desire.