Job vacancy - Service Account Manager

Position: Service Account Manager
Reference: acsGderaccman
Location: Basildon
Salary: £30,000 - £34,000 per annum
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Job Title: Service Account Manager

Are you an experienced Account Manager looking for a 12 month FTC? Are you strategic in your approach with excellent organisational and time management skills? You will be responsible for day to day account management.

Summary:

To undertake day to day account management of a number of service and installation contracts within the petroleum retail industry.

You will own a number of KPIs and be responsible for driving continuous improvements on the account as well as the development of the relationships within the client account.

You will drive contract profitability and be responsible of the overall delivery of the account within the business.

Responsibilities:

  • Principle contact for the client and associates relating to the service contracts.
  • Ensure contract KPI's are met and overdue calls are managed daily and within agreed targets.
  • Increase contract profitability through monthly meetings and data analysis.
  • Development and presentation of account specific KPIs, followed up by relevant gap analysis, root cause counter measure and solution development.
  • Monitor and analyse customer activity to identify new business.
  • Update senior management with key issues related to contract cost, revenue potential and business expansion opportunities.

Requirements:

  • Account management
  • Excellent customer relations skills.
  • Well-structured and strategic approach, with excellent organizational and time management skills.
  • Team player with leadership qualities.
  • Computer literate, including knowledge of Microsoft Excel and PowerPoint.
  • Experience in an operational environment dealing with field engineers would be desirable.

ACS are recruiting for an Account Manager. If you feel that you have the skills and experience required in this advertisement to be an Account Manager please submit your CV including an outline of your experience as an Account Manager. It is always a good idea to include a covering letter outlining your experience as an Account Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Account Manager role you desire.