Job vacancy - Customer Experience Executive

Position: Customer Experience Executive
Reference: acsEcuxx
Location: Farnborough
Salary: £20,000 - £22,000 per annum
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Job Title: Customer Experience Executive

Are you a Customer Experience Executive with previous successful project management experience? The position will ensure that processes are optimised, decisions are made with the customer in mind, and data is produced and used accurately to assess overall customer satisfaction levels.

Summary:

Reporting to the Customer Relations Manager, the Customer Experience Executive role is involved in the end-end customer experience across the entire business.

Responsibilities:

  • Identifying new opportunities and advocating new initiatives for process and customer experience improvement across the company, in order to achieve brand loyalty, cost reductions, revenue growth, margin improvement or gains in customer or employee satisfaction
  • Acting as the voice of the customer and customer champion - responsible for ensuring that decisions are taken with the customer in mind and in order to create a "customer experience to be proud of"
  • Research and application of industry-wide customer service best practices
  • Supporting the design, review and implementation of customer documentation, and process improvements
  • Monitor business and customer process metrics to measure and manage the effectiveness of the customer experience delivery

Requirements:

  • Exceptional customer service ethos - keeping the customer at the heart of all decision making
  • Able to produce and analyse data effectively, draw appropriate conclusions, and confidently present findings to senior stakeholders
  • Previous successful project management experience, working cross-functionally to achieve goals
  • Focus on accuracy and quality, with excellent attention to detail
  • Ability to multi-task through effective planning, prioritising and organising of workload
  • Excellent communication skills with the ability to negotiate and influence at all levels of the business

ACS are recruiting for a Customer Experience Executive. If you feel that you have the skills and experience required in this advertisement to be a Customer Experience Executive please submit your CV including an outline of your experience as a Customer Experience Executive. It is always a good idea to include a covering letter outlining your experience as a Customer Experience Executive with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Experience Executive role you desire.