Job vacancy - Customer Services Manager

Position: Customer Services Manager
Reference: acsKmancus
Location: North West London
Salary: £25,000 - £28,000 per annum
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Job Title: Customer Services Manager

Are you a Customer Services Manager with experience managing and motivating a team? This is a hands-on position where you can excel in an environment that embraces teamwork, change and flexibility.

Summary:

Your focus will be managing all aspects related to the 'Quality of Service' on a day to day basis of the Sales Administration team inclusive of Order Processing and Customer Services. You will also coordinate/liaise/interact with not only the immediate staff within your team section, but also the rest of the other departmental staff.

Responsibilities:

  • You will be responsible for managing the team management including maintaining discipline, focus on work productivity and motivation with all aspects of sales order processing
  • Regular meeting with your staff and other Managers to discuss possible improvements to Customer Service
  • Investigating and solving both consumer and trade customers' enquiry and complaints, which may be complex or long-standing problems
  • Providing help and advice to customers regarding products or services
  • Communicating politely at all times with customers; verbally by telephone and written correspondence via email or letter
  • Make sure all telephone calls are answered promptly using the recommended script
  • Make sure all orders for the day are entered into Exchequer
  • Ensure that the picking list is printed to Warehouse for customer with no credit status problem asap
  • Hold orders with credit issues

Requirements:

  • Experience working as Customer Service Manager
  • Excellent communication skills - verbal and written
  • Plenty of listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Good people management skills
  • Proactive suggestions for improvement

ACS are recruiting for a Customer Services Manager. If you feel that you have the skills and experience required in this advertisement to be a Customer Services Manager please submit your CV including an outline of your experience as a Customer Services Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Services Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Services Manager role you desire.