Job vacancy - Customer Service Manager
Position: Customer Service Manager
Reference: acsCcsma
Location: Horsham
Salary: £28,000 - £35,000 per annum
Job Title: Customer Service Manager
Are you a Customer Service Manager with experience in a Manufacturing or Engineering environment? Do you have a proven track record of successfully meeting team and company objectives? This is a hands-on position where you can excel in an environment that embraces teamwork, change and flexibility.
Summary:
Directly responsible for all Customer Service Team members, including a team leader. The Customer Service Manager will lead and motivate the Customer Service team to provide a high level of customer service at all times and in line with the company and team objectives.
Responsibilities:
- To motivate team members to achieve team and individual objectives whilst maintaining a friendly but professional working environment.
- Ensure quotations are issued to customers within the given timeframe.
- Monitor and support the Customer Service Team Leader with any administrative, customer or product related queries.
- Ensure that the Customer Service team handle communications with existing and potential customers in a timely, professional and courteous manner.
- Identify any opportunities for improvement regarding processes, training, products or any other Customer Service related function and implement accordingly.
Requirements:
- At least 3 years' experience of working in an office as supervisor/manager with a proven track record of successfully meeting team and company objectives
- Positive and professional attitude with the ability to motivate others as well as commitment to Company and Customer Service objectives
- Excellent verbal communication skills with a good, friendly telephone manner
- Computer literate and experience with the Microsoft Office package
- Accurate written and typing skills
- Understand and adapt to a changing sales environment
- Experience with Customer Relationship Management (CRM) software
- Full UK Driving license
ACS are recruiting for a Customer Service Manager. If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager please submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desire.