Job vacancy - Customer Services Team Leader

Position: Customer Services Team Leader
Reference: acsOcstemle
Location: Andover
Salary: £20,000 - £22,000 per annum
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Job Title: Customer Services Team Leader

Are you a Customer Service Team Leader with experience in a retail environment? Do you have AS400/iSeries experience? This is a hands-on position where you can excel in an environment that embraces teamwork, change and flexibility.

Summary:

Reporting to the Customer Services Manager the main duties will include the daily supervision of task prioritisation, ensuring call flow out is kept to a minimum and productivity levels are maintained. Provide a single point of contact for customers, offering advice and positive solutions to ensure the company commitment to 100% customer satisfaction is delivered through the department daily.

Responsibilities:

  • Organise, prioritise and delegate day-to-day task within the team.
  • Act as first escalation for team queries.
  • Ensure sufficient, phone, email, chat and administrative cover throughout the day.
  • Organise, prioritise and delegate day-to-day task within the team.
  • Act as first escalation for team queries.
  • Ensure sufficient, phone, email, chat and administrative cover throughout the day.
  • Complete team productivity reports.
  • Work as part of the Customer Services team taking orders, answering emails/chat and achieve upsell opportunities.
  • Support the development of the Customer Services team.
  • Ensure communications, refunds, queries and complaints are completed within agreed departmental timescales.

Requirements:

  • AS400/iSeries experience.
  • Computer literate.
  • Customer Service NVQ 2/3 desirable.
  • Excellent communication skills
  • The ability to liaise with customers and other internal/external parties over the phone, email and through written correspondence
  • You are expected to be a self-starter, team player and capable of operating in a small team within a busy environment

ACS are recruiting for a Customer Services. If you feel that you have the skills and experience required in this advertisement to be a Customer Services please submit your CV including an outline of your experience as a Customer Services. It is always a good idea to include a covering letter outlining your experience as a Customer Services with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Services role you desire.