Job vacancy - Accounting Software Support Consultant

Position: Accounting Software Support Consultant
Reference: acsBassc
Location: Walsall
Salary: £25,000 - £30,000 per annum
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Job Title: Accounting Software Support Consultant

Do you have Sage support experience? Do you have experience supporting finance suites? Do you have experience working in a technical support environment? Do you have great problem-solving skills? This is a fantastic opportunity to join a highly experienced team of people and company.

We are seeking an experienced, high calibre Accounting Software Support consultant to join our growing team.

We are looking for a Support Consultant to various cloud based and Sage 50 accounting solutions. Clients will have multiple products and the successful applicant will enjoy the opportunity to cross train in various cloud solutions and grow into mid-tier solutions with the prospect of moving to project management.

We are looking for candidates to join a team to deliver expert support to small/medium sized clients. If you're an ambitious, technically minded individual who wants to provide application support and resolve varied customer queries at a high level, then this is the role for you. The correct candidate will be trained in processes and solutions thus primary requirements are the ability to troubleshoot and deliver resolutions independently whilst putting customer service at the forefront of tasks.

Core Responsibilities

  • Raising product quality defect reports.
  • Providing post-sales product and technical support via telephone on remote connection.
  • Managing customers.
  • Being a subject expert and providing assistance.
  • Documenting technical issues and resolutions.
  • Maintaining standards of quality.

Specific Knowledge & Experience Required

  • Experience supporting finance suites preferable.
  • Experience working in a technical support environment preferable.
  • Great problem-solving skills.
  • Knowledge of finance in an ERP context.
  • Excellent written and verbal communication skills.
  • Ability to work well in deadline driven environment.
  • Ability to assist clients with basic accounting support in an ERP context.

If you're looking for a challenge that will see you working in a close-knit team and putting into practice your ERP and accounting knowledge to solve client's issues, then this is the role for you. We firmly believe in progressing staff internally and career advancement is a reality within the organisation.

ACS are recruiting for an Accounting Software Support Consultant If you feel that you have the skills and experience required in this advertisement to be an Accounting Software Support Consultant please submit your CV including an outline of your experience as a Accounting Software Support Consultant It is always a good idea to include a covering letter outlining your experience as an Accounting Software Support Consultant with your application as this will enhance your chances of selection and improve your prospects of landing the Accounting Software Support Consultant role you desire.