Job vacancy - Customer Service Engineer

Position: Customer Service Engineer
Reference: acsCRcustsereng
Location: Crawley
Salary: £32,000 - £36,000 per annum
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Job Title: Customer Service Engineer

Do you have a BS/BA degree in a technical discipline or equivalent? Do you have working knowledge of VMware? This is a fantastic opportunity to join a highly experienced team of people and company.

Job Description

The successful candidate will be responsible for developing a good, solid understanding of the Airport software systems and ISO9001 standards; Providing technical assistance for sites with systems throughout EMEA that are already established or being deployed as required; Acting as the technical interface to the airline communities including representing the company at regular customer meetings; Being able to provide 3rd Level (on-call engineering) support for existing operational airport systems in the EMEA region; Assisting with integration and certification of new airline or host applications will also be an expectation of the role.

Will be primarily responsible for

  • Technical support of company products and Third Party products hosted in the Slough Data Centre and deployed to sites across EMEA.
  • Prepare prior to and support during certifications for all airline customers within the company's cert lab.
  • Assessment and execution of broadly defined technical tasks that require the use of independence, judgement and creativity.
  • Work to maintain highest system availability.
  • Respond to operational demands in a proactive manner.
  • Document company updates and changes within the company change control procedures
  • Follow up actions after any network outages to ensure system is setup as robustly as possible.
  • On Call Third level support of company Airport products either on-site or remotely.

Qualifications:

Technical/Professional:

  • BS/BA degree in a technical discipline or equivalent.
  • Possesses excellent Microsoft Office skills (Excel, Word, PowerPoint, Visio).
  • Adaptable to work in an ever changing and demanding operational environment.
  • Working knowledge of VMware.
  • Working experience of systems installation and support with LAN/WAN implementation and troubleshooting, including CISCO and Wireless gained in a systems installation, configuration and software upgrade environment.

People Management:

  • Excellent customer oriented attitude, maintaining and enhancing good customer relationships.
  • Excellent organizational, communication (written and verbal) and administrative skills.
  • Excellent interpersonal skills always maintaining a professional disposition.
  • Ability to work autonomously without Management direction when required.
  • Ability to manage high degree of multi-tasking.
  • Ability to work well in a team environment.
  • Strong sense of initiative and dedication to resolving problems.

Preferred Qualifications/Proficiencies:

  • Proven experience in an airport/airline operational/technical environment.
  • An understanding of IATA Specifications.
  • An understanding of bespoke Airport Technologies and Protocols.
  • An understanding of SQL database products would be helpful.
  • Microsoft MCSE.

ACS are recruiting for a Customer Service Engineer If you feel that you have the skills and experience required in this advertisement to be a Customer Service Engineer please submit your CV including an outline of your experience as a Customer Service Engineer It is always a good idea to include a covering letter outlining your experience as a Customer Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Engineer role you desire.