Job vacancy - Senior Solutions Specialist

Position: Senior Solutions Specialist
Reference: acsIsensoluspec
Location: Chatham
Salary: £25,000 - £50,000 per annum
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Job Title: Senior Solutions Specialist

Do you come from the development background and have an understanding of the development processes, design and architecture? Do you have a proficient understanding of system design and architecture? Do you come from a basic programming background in server technologies such as PHP, Java, Ruby or .Net? This is a fantastic opportunity to join a highly experienced team of people and company.

The Role

  • As a Senior Solutions Specialist in the Solutions Engineering team you will ensure that customers get the most out of our platforms by creating solutions to meet customer's increasingly complex requirements for public transport in the digital age.
  • Your main responsibilities will be around the requirements capture, business analysis, prototyping and managing the build-or-buy processes for the complete solution delivery.
  • The role involves working closely with customers to turn their business problems, requirements and ideas into full solution designs that work alongside the companies Mobility Platform.
  • This is both a hands-on role and a customer focused role exploring the underlying needs of the request, drawing out the end goals of the customer by adding value and features they may not have considered as well as evaluating the deliverable for inclusion in our core product range or other sales opportunities.
  • Building prototypes and possible end solutions to showcase our products.
  • You will also need to be able to consider and capture the non-technical requirements of the solution as well.
  • The role also includes opportunities to build a service vision around the connected vehicle journey and show capabilities, features as part of an innovation stream through regular discussions with our partners and customers.
  • As a senior member of the Solutions Engineering team, you have a proven pedigree of being able to work closely with multiple teams right across the business to understand the full lifecycle of the solution and what impact it might have to other teams (finance, support etc.) as well a building business and investment cases, response to tenders and sometime general customer enquiries.

Essential Functions

  • Responsible for delivering complete architecture and design for customer solutions - from the business analysis and requirements capture to end solution delivery
  • Working closely with a broad range of stakeholders, including KAMs, TAMs, Sales Engineers, Internal development teams and customers internal departments and management teams to ensure the smooth delivery custom solutions
  • Able to make decisions around whether each solution is a build or buy (or combination) - find and co-manage relevant resources

Mandatory Tasks

  • No direct management or team leader responsibilities are part of this role - however managing remote 3rd party development or suppliers is likely.
  • Must have a track record of working in teams, in a collaborative manner.
  • Some project management skills will be required. (Prince2 experience useful).
  • Some understanding of Support Management Processes (ITIL Experience and/or ISO27001 useful).
  • Most importantly this is a hand on role and requires a good understanding of internet technologies as you will be working with all kinds of technology used in delivering our products and services.

Knowledge, Skills and Abilities

  • Understanding of development processes, design and architecture, possibly come from a development background.
  • Proficient understanding of system design and architecture.
  • Basic programming background in server technologies such as PHP, Java, Ruby or .Net.
  • Familiarity with other web technologies such as AJAX, JSON, XML, CSS, HTML5, JQuery.
  • Understanding of Project and Support Methodologies such as Prince2, ITIL, ISO27001, Waterfall and Agile development methodologies.
  • Familiar with networking and IT environments.

Work Environment

  • Prolonged work in front of a computer in an office environment is required.
  • Regular dialogue required with company Development, Sales Engineering, Operations and Solutions Centre teams, both remotely and in person, as required.
  • Visits to customers will be required.

Qualifications

  • University degree or equivalent work experience.

ACS are recruiting for a Senior Solutions Specialist If you feel that you have the skills and experience required in this advertisement to be a Senior Solutions Specialist please submit your CV including an outline of your experience as a Senior Solutions Specialist It is always a good idea to include a covering letter outlining your experience as a Senior Solutions Specialist with your application as this will enhance your chances of selection and improve your prospects of landing the Senior Solutions Specialist role you desire.