Job vacancy - Customer Service Advisor

Position: Customer Service Advisor
Reference: acsHPAadcs
Location: East Grinstead
Salary: £17,000 - £18,000 per annum
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Job Title: Customer Service Advisor

Do you pride yourself on providing exceptional Customer Service? Do you have a professional telephone manner? This is a great opportunity to join an established business with a fantastic team of people.

Summary:

To be an active part of the Call Centre in order to deliver exceptional customer service and maximise revenue and profit derived via telephone calls.

Responsibilities:

  • Efficient handling of inbound calls, outbound calls and emails
  • Maximising call/booking, and quote/booking conversion rates on every call or email
  • Up selling and cross selling to improve Average Transaction Values on every call or email
  • Provide exceptional customer service in order to enhance the buying experience on every call or email
  • Maintain very high standards of product and service knowledge so that calls and emails can be handled confidently and efficiently with the minimum of escalation
  • Deliver the best service in the industry. Do that little bit more for customers and add to their travel experience.
  • Communicate Website and Customer issues with Team Leaders/Departments.
  • As directed, from time to time, assist the Team Leader in developing and mentoring newer, less experienced staff during their Induction.
  • Develop and maintain great team work and productivity

Requirements:

  • Relevant call centre experience
  • Exceptional interpersonal skills
  • Excellent communication skills
  • Ambitious, driven to succeed
  • Computer literate

ACS are recruiting for a Customer Service Advisor. If you feel that you have the skills and experience required in this advertisement to be a Customer Service Advisor please submit your CV including an outline of your experience as a Customer Service Advisor. It is always a good idea to include a covering letter outlining your experience as a Customer Service Advisor with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Advisor role you desire.