Job vacancy - CLIQ System Specialist & Technical Expert

Position: CLIQ System Specialist & Technical Expert
Reference: acsAAcsste
Location: Wolverhampton
Salary: £40,000 - £45,000 per annum
GO BACK

Job Title: CLIQ System Specialist & Technical Expert

Do you have a Bachelor of Electronics Engineering / Information Technologies / Computer Science? Do you have experience in a business related/commercial function, or proven track record in appropriate industry? Do you have minimum 3 years of experience in electronic / information technology / software product development? This is a fantastic opportunity to join a highly experienced team of people and company.

Primary objective of this position:

To work closely with the sales teams and distribution partners in the region as well as the factory service team in Finland in the development of both sales and customer solutions.

To support both in the field and remotely all companies Customer Facing IT based systems, including onsite installation and fault finding support, remote analysis and in house and customer training.

To actively engage in the technical sales process for the companies Digital solutions including new initiatives, exhibitions, documentation and specifications.

Provide technical assistance to the internal and external sales teams and workshops.

Main Duties:

  • Manage the development process with all integrations undertaken in conjunction with the companies Oy across the region.
  • Development work carried out with specific customers to achieve desired goal, be it operational or data/reporting driven.
  • Support the local organisation in the daily workload and development of CLIQ systems relative to software, sales support, training, and helpdesk.
  • Take ownership of information and cyber security information management for use in specification and tenders.

Principal Accountabilities:

  • Accompanying sales teams and partners with sales activities, deployments and usage in regards to CLIQ projects at customers.
  • Technical expertise, support and training of the CLIQ product, software and service range in UK region, and by request other countries for sales, partners and end customers.
  • Provide documentation and tools for sales teams and distribution partners and integrators for sales development in conjunction with the CLIQ team.
  • Communicate to all stakeholders of CLIQ systems in the region about scheduled updates, new features of each update, service outages, unplanned incidents and other notifications issued by the factory
  • Detecting customer needs and documenting solutions.
  • Analyse the market and surrounding technical evolutions as well as competitors' features and movements.
  • Defining the new development needs (functionalities, architecture etc.)
  • Monitoring of product development and adaptations, follow the development of the solution with the teams concerned and guarantee adequacy of the specifications and new developments.
  • Support alpha and beta tests as well as POCs in the region
  • Know, measure and share the value of the solutions produced throughout the economic chain (distributor, installer / integrator, end customer) by being in constant contact with customers and regional sales
  • Participate in the development of the strategic plan for the product range in collaboration with business development.
  • Attend Sales Meetings, Product Promotions, Training Sessions and other industry related functions when required both within local region and wider regions as required.

Education / Qualifications:

  • Bachelor of Electronics Engineering / Information Technologies / Computer Science.
  • Experience in a business related/commercial function, or proven track record in appropriate industry.

Experience:

  • Minimum 3 years of experience in electronic / information technology / software product development.
  • Proven track record of technical support.
  • Experience with cloud hosted applications.
  • Experience maintaining Windows Server platforms.
  • Experience with network security, communications and firewall configurations.
  • Experience in running IT application based training sessions.
  • Project management skills are an advantage.

Functional competencies:

  • An ability to assess each customer/employee's IT knowledge levels.
  • Ability to deal with difficult callers.
  • Good analytical and problem solving skills.
  • Up-to-date technical knowledge.
  • An in depth understanding of the software and equipment being used.
  • Good interpersonal and customer care skills.
  • Training skills, service attitude.
  • Ability to perform under time and customer pressure.

Special Competencies:

  • Windows Server, Microsoft SQL Server, Computer Networks (URL, DNS, Proxy, Domain, IP), IT network security.
  • Integration technologies and programming: Web Services (SOAP, xml).
  • Knowledge of high availability and redundant service environments.

ACS are recruiting for a CLIQ System Specialist & Technical Expert If you feel that you have the skills and experience required in this advertisement to be a CLIQ System Specialist & Technical Expert please submit your CV including an outline of your experience as a CLIQ System Specialist & Technical Expert It is always a good idea to include a covering letter outlining your experience as a CLIQ System Specialist & Technical Expert with your application as this will enhance your chances of selection and improve your prospects of landing the CLIQ System Specialist & Technical Expert role you desire.