Job vacancy - Customer Solutions Manager
Position: Customer Solutions Manager
Reference: acsB1cusol
Location: Brighton
Salary: £43,000 - £46,000 per annum
Job Title: Customer Solutions Manager
Are you a Key Account Manager with Software knowledge and experience in the Travel industry? Are you confident selling a solution to senior level staff? Frequent International travel will be required.
Responsibilities:
Driving customer engagement and strengthening relationships with plans to continually improve the overall experience by:
- Proactively working with clients as their trusted, consultative business partner
- Understanding the customer's vision, needs and value proposition
- Resolving customer's business pains and current issues
- Being the customer's main point of contact - including escalation and training
- Monitoring and reporting on action plans relating to customer happiness
- Extending the company's reach and brand presence internally within accounts
- Working with a portfolio of EMEA-based customers (approximately 10) comprising of medium to large airlines and other travel industry partners
Requirements:
- A passion for the travel industry
- 5+ years' experience in the travel industry, in an airline operational, IT or Travel software/solution provider role
- Travel systems experience - e.g. reservation systems, PSS or similar
- Strong analytical skills; airline industry knowledge with the ability to analyse and match requirements to solutions
- Customer-centric attitude with excellent interpersonal skills
- Ability to grasp software component architectures on a functional level
- Attention to detail - a perfectionist - with amazing presentation skills
ACS are recruiting for a Customer Solutions Manager. If you feel that you have the skills and experience required in this advertisement to be a Customer Solutions Manager please submit your CV including an outline of your experience as a Customer Solutions Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Solutions Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Solutions Manager role you desire.