Job vacancy - Senior Support Technician

Position: Senior Support Technician
Reference: acsTsensup
Location: Milton Keynes
Salary: £30,000 - £35,000 per annum
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Job Title: Senior Support Technician

Are you a Senior Support Technician looking to join an exciting well established company? Our client is looking for a Senior Support Technician to offer a 2nd line software and hardware support and to assist with the provision of 3rd line support to our UK & worldwide customers. To problem solve down to SQL and Log file level. To be the primary technical interface between Technical Support and other departments within the business.

Responsibilities:

  • To provide prompt 2nd line telephone and dial in support dealing with our UK customers and worldwide distributors down to SQL and Log file Level.
  • Investigating and resolving complex issues and queries escalated internally from our Technicians and externally from our worldwide distributors and customers, related to hardware and software (.NET).
  • Sharing knowledge via population of the knowledgebase and assisting Technicians in understanding application or hardware behaviour where required to ensure cases are resolved in a timely and effective manner.
  • Working closely and communicating effectively with other departments within the business that have an interest in customer issues.
  • Working with R&D in collaboration to resolve issues and to feed in improvements to ensure our products can be effectively supported.
  • Working with the Team Leader to ensure the necessary development and training of Technicians and developing robust external relationships.

Requirements:

  • Experience with supporting bespoke software solutions.
  • Experience with supporting general IT or bespoke networked hardware solutions.
  • Strong understanding of MSSQL, ability to write T-SQL queries.
  • Practical experience with IIS, Web Services and knowledge of Windows Server.

ACS are recruiting for a Senior Support Technician If you feel that you have the skills and experience required in this advertisement to be a Senior Support Technician, please submit your CV including an outline of your experience as a Senior Support Technician. It is always a good idea to include a covering letter outlining your experience as a Senior Support Technician with your application as this will enhance your chances of selection and improve your prospects of landing the Senior Support Technician role you desire.