Job vacancy - IT Services Engineer

Position: IT Services Engineer
Reference: acsRitsereng
Location: Crawley
Salary: £36,000 - £38,600 per annum
GO BACK

Job Title: IT Services Engineer

Do you have a BS/BA degree in a technical discipline or equivalent? Do you have working knowledge of VMware? This is a fantastic opportunity to join a highly experience team of people and company.

Overview:

  • The successful candidate will be responsible for developing a good, solid understanding of the Airport software systems and ISO9001 standards.
  • Providing technical assistance for sites with company airport systems throughout EMEA that are already established or being deployed as required.
  • Acting as the technical interface to the airline communities including representing the company at regular customer meetings.
  • Being able to provide 3rd Level (on-call engineering) support for existing operational airport systems in the EMEA region.
  • Assisting with integration and certification of new airline or host applications will also be an expectation of the role.

Will be primarily responsible for:

  • Technical support of company products and Third Party products hosted in the Slough Data Centre and deployed to sites across EMEA.
  • Prepare prior to and support during certifications for all airline customers within the company cert lab.
  • Assessment and execution of broadly defined technical tasks that require the use of independence, judgement and creativity.
  • Work to maintain highest system availability.
  • Respond to operational demands in a proactive manner.
  • Document company updates and changes within the ARINC change control procedures
  • Follow up actions after any network outages to ensure system is setup as robustly as possible.
  • On Call Third level support of ARINC Airport products either on-site or remotely.

Required Qualifications:

Technical/Professional:

  • BS/BA degree in a technical discipline or equivalent
  • Possesses excellent Microsoft Office skills (Excel, Word, PowerPoint, Visio)
  • Adaptable to work in an ever changing and demanding operational environment
  • Working knowledge of VMware
  • Working experience of systems installation and support with LAN/WAN implementation and troubleshooting, including CISCO and Wireless gained in a systems installation, configuration and software upgrade environment.

People Management:

  • Excellent customer oriented attitude, maintaining and enhancing good customer relationships
  • Excellent organizational, communication(written and verbal) and administrative skills
  • Excellent interpersonal skills always maintaining a professional disposition
  • Ability to work autonomously without Management direction when required
  • Ability to manage high degree of multi-tasking
  • Ability to work well in a team environment
  • Strong sense of initiative and dedication to resolving problems

Preferred Qualifications:

  • Proven experience in an airport/airline operational/technical environment
  • An understanding of IATA Specifications
  • An understanding of bespoke Airport Technologies and Protocols
  • An understanding of SQL database products would be helpful
  • Microsoft MCSE
  • CCNA

ACS are recruiting for a IT Services Engineer If you feel that you have the skills and experience required in this advertisement to be a IT Services Engineer please submit your CV including an outline of your experience as a IT Services Engineer It is always a good idea to include a covering letter outlining your experience as a IT Services Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the IT Services Engineer role you desire.