Job vacancy - Application Support Analyst

Position: Application Support Analyst
Reference: acsAdyn
Location: Crawley
Salary: £55,000 - £70,000 per annum
GO BACK

Job Title: Application Support Analyst

Summary:

As a Dynamics 365 and Applications Support Analyst working within a small team of high performing specialists based in Gatwick, you will act as the solutions specialist in the day to day running of the D365 administration and applications support function in support of a Business Broking & Consultancy deployment, extending to 250+ users globally.

Responsibilities:

You will be responsible for maintaining the day to day integrity of the D365 suite of modules, ensuring that ongoing business change requirements are met, working closely with Microsoft third party developers and wider technology stakeholders as required.

As the cloud programme comes to life, you will be heavily involved with the third-party support partners in the upgrade from CRM 2011 to Dynamics 365, the integration of Navision 2016 and Gold Vision CRM to name but a few projects in situe for 2018/19.

On a day to day basis the D365 and Applications Support Analyst will report to the Group Head of IT and will need to establish strong relationships with the business stakeholders inclusive of Transmission and Customer First.

Requirements:

  • Experienced in the day to day running and support of Microsoft Dynamics CRM, preferably across a multi-site professional services or finance industry, with a proven track record of business delivery
  • Microsoft Certified IT Professional - Applications for Microsoft Dynamics CRM 2011 or later
  • Clear understanding of the benefits of a CRM system within business environment
  • Experience of supporting an ERP application Microsoft Dynamics NAV or similar
  • Knowledge of SQL Server
  • Use of Microsoft Office Suite, including Excel, Outlook, Word, Access
  • Data Analysis and reporting

ACS are recruiting for an Application Support Analyst. If you feel that you have the skills and experience required in this advertisement to be an Application Support Analyst, please submit your CV including an outline of your experience as an Application Support Analyst. It is always a good idea to include a covering letter outlining your experience as an Application Support Analyst with your application as this will enhance your chances of selection and improve your prospects of landing the Application Support Analyst role you desire.