Job vacancy - Client Success Manager

Position: Client Success Manager
Reference: acsMsuc
Location: Horsham
Salary: £30,000 - £35,000 per annum
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Job Title: Client Success Manager

As the Client Success Manager, you will be responsible for managing the relationship with your assigned corporate clients and maximising client value to ensure ongoing investment with the company, through upsells and renewals.

Responsibilities:

  • Manage and build strong relationships with your corporate accounts through regular and proactive contact, delivering maximum value against with client's case/needs.
  • Maximise revenue opportunities through careful negotiation on renewals and actively identify upsell opportunities and seek referrals from clients.
  • Maintain and grow a sales target pipeline and track all activity on the CRM.
  • Ensure our service delivers value which promotes the correct behaviour to drive learners to the site and supports a decision to renew.
  • Maximise learner engagement through innovative campaigns and initiatives to surpass client expectations.
  • Generate insightful and timely client reporting on learner engagement to evolve and grow interest within each client's user base.

Requirements:

  • Experience of working within a Client / Customer Success or Account Management role.
  • Commercial awareness and ability to negotiate subscriptions and upsells at all levels.
  • Understanding of client requirements in order to develop an engagement strategy conducive to retaining their business.
  • Data and basic technical mind set allowing timely delivery of product builds and relevant statistical information.
  • Excellent communication and interpersonal skills.

ACS are recruiting for a Client Success Manager. If you feel that you have the skills and experience required in this advertisement to be a Client Success Manager please submit your CV including an outline of your experience as a Client Success Manager. It is always a good idea to include a covering letter outlining your experience as a Client Success Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Client Success Manager role you desire.