Job vacancy - Senior Application Support Technician

Position: Senior Application Support Technician
Reference: acsTsenap
Location: Milton Keynes
Salary: £30,000 - £35,000 per annum
GO BACK

Job Title: Senior Application Support Technician

You will be responsible for offering 2nd line software and hardware support and to assist with the provision of 3rd line support to the UK & worldwide customers, using verbal and written communication methods.

You will problem solve down to SQL and Log file level and you'll be the primary technical interface between Technical Support and other departments within the business.

Responsibilities:

  • To provide prompt 2nd line telephone and dial in support dealing with our UK customers and worldwide distributors down to SQL and Log file Level.
  • Investigating and resolving complex issues and queries escalated internally from Technicians and externally from worldwide distributors and customers, related to hardware and software (.NET).
  • Sharing knowledge via population of the knowledgebase and assisting Technicians in understanding application or hardware behaviour where required to ensure cases are resolved in a timely and effective manner.
  • Working closely and communicating effectively with other departments within the business that have an interest in customer issues.
  • Working with R&D in collaboration to resolve issues and to feed in improvements to ensure our products can be effectively supported.
  • Ticket Management required for self and the team, supporting with more complex cases and spotting fault trends with our equipment.

Requirements:

  • Experience with supporting bespoke software solutions.
  • Experience with supporting general IT or bespoke networked hardware solutions.
  • Strong understanding of MSSQL, ability to write T-SQL queries.
  • Practical experience with IIS, Web Services and knowledge of Windows Server.
  • Practical experience with networks as a means to assist with hardware and software deployment and communication issues.
  • Experience in training and sharing knowledge, documentation and process flows.
  • Experience in resolving faults directly with highly technical and non-technical users

ACS are recruiting for a Senior Application Support Technician. If you feel that you have the skills and experience required in this advertisement to be a Senior Application Support Technician please submit your CV including an outline of your experience as a Senior Application Support Technician. It is always a good idea to include a covering letter outlining your experience as a Senior Application Support Technician with your application as this will enhance your chances of selection and improve your prospects of landing the Senior Application Support Technician role you desire.