Job vacancy - Technical Officer
Position: Technical Officer
Reference: acsBteof
Location: Newcastle-under-Lyme
Salary: £25,000 - £30,000 per annum
Job Title: Technical Officer
Our client is looking for a Technical Officer to join their Technical Services department based in Newcastle-Under-Lyme. The main purpose of this role is to provide accurate & timely technical support to both external and internal customer across the full portfolio of products, systems and services.
Responsibilities:
- To support and comply with the H&S policy of the business.
- To take customer questions via phone calls and e-mails, communicate the solutions, populate CRM, providing industry leading solutions.
- Become an authority on the technical merits of the material/system range.
- Communicate leads to external customer facing teams.
- Undertake U-value calculations.
- Undertake and deliver accurate specifications.
- To provide design through CAD incl. Revit.
- Proving design calculations.
- To focus on the complete façade offer/calculations.
- To support development technical of the customer facing teams.
- Assist in web and literature development and accuracy.
- Arrange for samples to be dispatched as required.
Requirements:
- Ideally, a background in construction
- Some knowledge of graphic design
- Excellent communication skills (telephone and interpersonal)
- Customer service skills
- Good organisational skills with the ability to prioritise work to meet service need
- Some construction knowledge
- Logical mind
- Able to work under pressure
- Good numeracy and literacy skills
ACS are recruiting for a Technical Officer. If you feel that you have the skills and experience required in this advertisement to be a Technical Officer please submit your CV including an outline of your experience as a Technical Officer. It is always a good idea to include a covering letter outlining your experience as a Technical Officer with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Officer role you desire.