Job vacancy - Technical Officer

Position: Technical Officer
Reference: acsBteof
Location: Newcastle-under-Lyme
Salary: £25,000 - £30,000 per annum
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Job Title: Technical Officer

Our client is looking for a Technical Officer to join their Technical Services department based in Newcastle-Under-Lyme. The main purpose of this role is to provide accurate & timely technical support to both external and internal customer across the full portfolio of products, systems and services.

Responsibilities:

  • To support and comply with the H&S policy of the business.
  • To take customer questions via phone calls and e-mails, communicate the solutions, populate CRM, providing industry leading solutions.
  • Become an authority on the technical merits of the material/system range.
  • Communicate leads to external customer facing teams.
  • Undertake U-value calculations.
  • Undertake and deliver accurate specifications.
  • To provide design through CAD incl. Revit.
  • Proving design calculations.
  • To focus on the complete façade offer/calculations.
  • To support development technical of the customer facing teams.
  • Assist in web and literature development and accuracy.
  • Arrange for samples to be dispatched as required.

Requirements:

  • Ideally, a background in construction
  • Some knowledge of graphic design
  • Excellent communication skills (telephone and interpersonal)
  • Customer service skills
  • Good organisational skills with the ability to prioritise work to meet service need
  • Some construction knowledge
  • Logical mind
  • Able to work under pressure
  • Good numeracy and literacy skills

ACS are recruiting for a Technical Officer. If you feel that you have the skills and experience required in this advertisement to be a Technical Officer please submit your CV including an outline of your experience as a Technical Officer. It is always a good idea to include a covering letter outlining your experience as a Technical Officer with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Officer role you desire.