Job vacancy - Technical Support Assistant
Position: Technical Support Assistant
Reference: acsBtesup
Location: Newhaven
Salary: £20,000 - £25,000 per annum
Job Title: Technical Support Assistant
Summary: Our client is currently looking for a Technical Support Assistant to provide 1st and 2nd line technical support. You will be responsible for providing basic desktop and server support by determining customer issues, analysing symptoms and where possible, solving underlying problems, before considering escalation to 3rd line support.
A driving licence is essential.
Responsibilities:
- User account management
- Manage support cases to enable fast resolution that exceeds expectations escalating as required to level 3 support
- Ensuring accurate recording of all cases
- Provide a quality level of service and communicate complex issues to non-technical users
- 2-3 years' experience in an IT Support or Service desk environment.
- Good working knowledge of MS Windows, all desktop and server versions
- Hardware and software support
- Experience of configuring desktop PC's, laptop and network printers
Technical Requirements:
- Citrix
- Windows Server
- AD
- Microsoft Office
- ERP
- CRM
- Exchange
- Laptops, PCs, Mobile Phones
- Imaging
- Sharepoint
ACS are recruiting for a Technical Support Assistant. If you feel that you have the skills and experience required in this advertisement to be a Technical Support Assistant, please submit your CV including an outline of your experience as a Technical Support Assistant. It is always a good idea to include a covering letter outlining your experience as a Technical Support Assistant with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Support Assistant you desire.
