Job vacancy - Operations Manager

Position: Operations Manager
Reference: acsImanop
Location: Dunfermline
Salary: £40,000 - £50,000 per annum
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Job Title: Operations Manager

An opportunity has arisen in our clients Dunfermline office for an exceptional and committed individual, to be responsible for managing a team of technical account managers and helping to ensure they continue to deliver fantastic service to our customers and passengers.

The ideal candidate will have previous experience of leading large multi-disciplined teams, ideally within the IT or transport industry. While not essential, technical knowledge is advantageous, particularly around Linux and networking disciplines.

Responsibilities:

  • Leading a team of TAMs (Technical Account Managers) as well as other disciplines
  • Addressing any tactical challenges that may arise and ensuring the TAMs are able to continue servicing our customers as efficiently as possible
  • Building strong relationships with contacts in other regions to ensure access to robust escalation paths
  • Contributing to the strategy for the UK Operations team along with other members of the UK Ops management team
  • Attending service reviews or other customer meetings as required
  • Co-ordinating incident responses as appropriate and ensuring good communication both internally and externally
  • Considering any opportunities to build/maintain revenues and working with our KAMs (Key Account Managers) to deliver on these

Requirements:

  • An excellent team-focused environment
  • An opportunity to be a part of a truly innovative and fast-growing company
  • A chance to make your mark on the future technology for public transport
  • A competitive salary
  • An extremely flexible, fun and varied schedule
  • Company benefits such as pensions, gym contributions, Childcare vouchers, Specsavers vouchers and much more.

ACS are recruiting for an Operations Manager. If you feel that you have the skills and experience required in this advertisement to be an Operations Manager, please submit your CV including an outline of your experience as an Operations Manager. It is always a good idea to include a covering letter outlining your experience as an Operations Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Operations Manager role you desire.