Job vacancy - Technical Service Manager
Position: Technical Service Manager
Reference: acsBmante
Location: Burgess Hill
Salary: Dependent on experience
Job Title: Technical Service Manager
As the Technical Service Manager, you will play a key role in supporting the businesses customers, worldwide distributors and colleagues with product and technical assistance. This is a hands-on position where you can excel in an environment that embraces teamwork, change and flexibility.
Responsibilities:
- Deal with both UK and Export customers' technical enquiries using a methodical approach;
- Progress reported faults through diagnosis to a satisfactory resolution, directly or via colleagues;
- Assist Field Service Engineers and internal colleagues with technical subjects;
- Communicate effectively with the internal service administration team, to ensure that service visits are performed in a timely manner, with consideration for our Field Service Engineers, the Customer, commercial implications and Business needs:
- Monitor and report on service performance to monthly and annual budgets;
- Maintain up to date, detailed knowledge and understanding of the product portfolio;
- Attend Supplier training courses to reach the required knowledge levels, for other Group products;
- Use SAP to access product information and provide relevant details for quotations when required;
- Use intranet-based apps for service management;
Experience:
- Good level of academic achievement, to Degree level or via a time served Apprenticeship, in a Mechanical Engineering related discipline
- Previous experience working within a Service Management role, managing both Internal and Field Services teams
- Experience working within Mechanical Engineering or Metrology / Inspection
- Experience working within both office and field-based Customer service & Management environments
Knowledge & Skills:
- Ability to work proactively, independently and flexibly
- Good communication and interpersonal skills
- Excellent project and time management skills
- Excellent planning and personal organisational skills, with the ability to work under pressure
- First -class customer service skills
- Excellent Computer skills including Microsoft Office specifically, Excel, Word & Outlook (SAP experience is advantageous)
ACS are recruiting for a Technical Service Manager. If you feel that you have the skills and experience required in this advertisement to be a Technical Service Manager, please submit your CV including an outline of your experience as a Technical Service Manager. It is always a good idea to include a covering letter outlining your experience as a Technical Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Service Manager role you desire.