Job vacancy - Sales Program Manager

Position: Sales Program Manager
Reference: acsCprosal
Location: Crawley
Salary: £42,000 - £45,000 per annum
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Job Title: Sales Program Manager

As a Sales Program Manager you serve as key customer contact and are responsible for the overall performance and progress of the programs assigned to you.

Responsibilities:

  • To Serve as key customer contact for answering customer inquiries, resolving customer problems and delivering excellent customer service.
  • To be responsible for the overall program in accordance with the established contractual obligations and business objectives, ensuring that program requirements are met and are in the best interests of the business, achieving this through setting and monitoring of goals and objectives.
  • Host regular customer calls with identified customer and teams, managing and publishing weekly action item status and shared file location(s)
  • Work with Scheduling, Training, Operations, Quality and Customer Service teams to meet operational objectives for assigned accounts, in all phases of the Customer journey, by establishing and maintaining project plans and schedules.
  • Prepare and present high-level status at Program Executive Reviews with customers and internally and ensuring meeting actions are documented and communicated.
  • Work with internal teams to execute on questionnaires, quality issues, audits and other requests from identified customer(s).
  • Work with scheduling and training teams to understand and manage Training Change Notification communications to assigned customer(s)
  • Assist with updating monthly (Strategic) Account forecasts and produce monthly forecast reports for identified accounts to various formats and internal teams
  • Maintain CRM funnel of projects and opportunities for identified (Strategic) Accounts
  • Drive execution of Strategic Account Plans working closely with the responsible Account Manager.
  • Host key customer meetings
  • Perform other job-related responsibilities and duties as may be assigned from time to time

ACS are recruiting for a Sales Program Manager. If you feel that you have the skills and experience required in this advertisement to be a Sales Program Manager, please submit your CV including an outline of your experience as a Sales Program Manager. It is always a good idea to include a covering letter outlining your experience as a Sales Program Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Sales Program Manager role you desire.