Job vacancy - Graduate Application Engineer
Position: Graduate Application Engineer
Reference: acsRgae
Location: Nottingham
Salary: £26,000 - £29,000 per annum
Job Title: Graduate Application Engineer
Our client is looking for a talented and charismatic graduate engineer who would be passionate about problem solving for other engineers using their software. You must be a quick learner with proven analytical and communication skills. This role will initially be mainly desktop based, but will grow into a more customer facing role with opportunity for you to travel to some of their European customers.
Responsibilities:
- Address all product-related queries on time via telephone/e-mail, and support web portal, maintaining an excellent standard of customer services.
- Manage customer expectations with regards to addressing and resolving issues within agreed time frames
- Maintain expert level of product knowledge and application.
- Deliver basic software training courses to customers
- Execute engineering projects
- Software rollout to customers, including licensing.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams, whilst keeping the customer up to date.
- Travel occasionally to customer sites.
Requirements:
- BEng (2:1 or higher) Electrical engineering or Mechanical engineering
- CAE experience to support mechanical design and optimisation
- High level of analytical ability and strong engineering judgment in developing solutions to engineering problems
- Good team player with excellent interpersonal and communication skills and an understanding of customer needs.
- Excellent ability and willingness to learn new skills as necessary
- Customer-focused
- First class attention to detail
- Willingness to travel
ACS are recruiting for a Graduate Application Engineer. If you feel that you have the skills and experience required in this advertisement to be a Graduate Application Engineer, please submit your CV including an outline of your experience as a Graduate Application Engineer. It is always a good idea to include a covering letter outlining your experience as a Graduate Application Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Graduate Application Engineer role you desire.