Job vacancy - 3rd Line App Support Engineer

Position: 3rd Line App Support Engineer
Reference: acsT3sup
Location: Bedford
Salary: £30,000 - £40,000 per annum
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Job Title: 3rd Line App Support Engineer

Are you a 3rd Line Support Engineer with experience Identifying root-cause product faults within .NET code? This is an excellent opportunity for a highly motivated and experienced individual to join their team.

Responsibilities:

  • Investigate escalated 3rd Line product faults to code level for their distributed applications
  • Assist their partner developers with usage of their REST API's and investigate any issues
  • Analyse products for compatibility, Enterprise and Cloud scale
  • Operate, manage and extend Nutanix Enterprise Cloud environment for R&D
  • Operate, manage and extend an Enterprise scale deployment of physical and simulated systems including SQL Clustering, Application Failover, AD, instrumentation etc. using modern IT Ops
  • Deliver Advanced Professional Services e.g. complex T-SQL, PowerShell, migration, AWS/Azure etc.
  • Work alongside Operations Developers within the team, who unleash the performance of the team itself and other teams

Requirements:

  • You have proven support experience and always remain curious after finding a workaround
  • Experience with Identifying root-cause product faults within .NET code of distributed applications
  • Collation and communication of the code fault to Software Development teams
  • Supporting applications that interface hardware or access control such as OnGuard, CCURE etc.
  • Experience with DevOps automation technologies, Python or other relevant scripting languages
  • Cloud based technologies including monitoring, Docker and orchestration such as Kubernetes

Some of the recent technologies they're using within the team:

  • .NET Full & Core (C#), Python, JS/TypeScript, REST API's
  • AWS/Azure, Nutanix Enterprise Cloud, Windows/Linux, Windows CE/Win10 IoT
  • Docker, Octopus Deploy, RabbitMQ, Splunk, SQL Server Windows & Linux, Azure SQL

ACS are recruiting for a 3rd Line App Support Engineer. If you feel that you have the skills and experience required in this advertisement to be a 3rd Line App Support Engineer, please submit your CV including an outline of your experience as a 3rd Line App Support Engineer. It is always a good idea to include a covering letter outlining your experience as a 3rd Line App Support Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the 3rd Line App Support Engineer role you desire.