Job vacancy - Business Support Analyst

Position: Business Support Analyst
Reference: acsSPibsanalyst
Location: Glasgow
Salary: £35,000 - £45,000 per annum
GO BACK

THE ROLE: Reporting to the Head of IT, as IT Business Support Analyst your duties will involve:

  • Providing 1st and 2nd line application support for the current SAP solution in line with agreed service levels and working practices
  • Data Migration activities for the move to the new solution
  • Creating and manage Crystal Reports/SQL queries and Layouts
  • Maintaining company data standards and identify and implement procedures in areas where improvement in control is required.
  • Supporting implementation of systems changes, upgrades in line with the change calendar and change control processes.
  • Providing a business analysis service, communicating clearly with customers, ensuring business requirements are fully documented and understood progressing approved changes though to implementation and test.
  • Maintaining, supporting and developing existing systems and applications in line with and agreed software development lifecycle (SDLC) process.
  • Understanding SAP roadmap to assess future changes against enhancement requests made by users

THE CANDIDATE: You will have experience of ERP solutions (SAP or any other) as well as:

  • Understanding of general business practices, preferably within an engineering or manufacturing environment
  • Excellent communication skills
  • Proficient use of Microsoft Office products is essential
  • Skills in Crystal reporting, BI 360 reporting, SQL would be desirable

You will have proven track record of an ability to:

  • resolve complex functional and configuration issues within SLA's
  • solve practical business and IT related problems where only standardisation exists
  • actively identify opportunities for added value and innovation
  • mentor internal customers to ensure good understanding of systems, processes, knowledge transfer and upskilling

BENEFITS:

  • 31 days annual leave (27 days annual leave + 4 fixed public holidays)
  • Holiday purchase scheme (up to an additional 5 days per annum)
  • Life assurance
  • Weekly onsite subsidised fitness classes (Yoga and HIIT)
  • Free fresh fruit twice a week
  • Cycle to work scheme
  • Birthday gift of chocolates or wine
  • Access to discounted local gym memberships
  • Money towards team building activities

ACS are recruiting for a Business Support Analyst. If you feel that you have the skills and experience required in this advertisement to be a Business Support Analyst, please submit your CV including an outline of your experience as a Business Support Analyst. It is always a good idea to include a covering letter outlining your experience as a Business Support Analystwith your application as this will enhance your chances of selection and improve your prospects of landing the Business Support Analyst role you desire.