Job vacancy - Business Support Analyst
Position: Business Support Analyst
Reference: acsSPibsanalyst
Location: Glasgow
Salary: £35,000 - £45,000 per annum
THE ROLE: Reporting to the Head of IT, as IT Business Support Analyst your duties will involve:
- Providing 1st and 2nd line application support for the current SAP solution in line with agreed service levels and working practices
- Data Migration activities for the move to the new solution
- Creating and manage Crystal Reports/SQL queries and Layouts
- Maintaining company data standards and identify and implement procedures in areas where improvement in control is required.
- Supporting implementation of systems changes, upgrades in line with the change calendar and change control processes.
- Providing a business analysis service, communicating clearly with customers, ensuring business requirements are fully documented and understood progressing approved changes though to implementation and test.
- Maintaining, supporting and developing existing systems and applications in line with and agreed software development lifecycle (SDLC) process.
- Understanding SAP roadmap to assess future changes against enhancement requests made by users
THE CANDIDATE: You will have experience of ERP solutions (SAP or any other) as well as:
- Understanding of general business practices, preferably within an engineering or manufacturing environment
- Excellent communication skills
- Proficient use of Microsoft Office products is essential
- Skills in Crystal reporting, BI 360 reporting, SQL would be desirable
You will have proven track record of an ability to:
- resolve complex functional and configuration issues within SLA's
- solve practical business and IT related problems where only standardisation exists
- actively identify opportunities for added value and innovation
- mentor internal customers to ensure good understanding of systems, processes, knowledge transfer and upskilling
BENEFITS:
- 31 days annual leave (27 days annual leave + 4 fixed public holidays)
- Holiday purchase scheme (up to an additional 5 days per annum)
- Life assurance
- Weekly onsite subsidised fitness classes (Yoga and HIIT)
- Free fresh fruit twice a week
- Cycle to work scheme
- Birthday gift of chocolates or wine
- Access to discounted local gym memberships
- Money towards team building activities
ACS are recruiting for a Business Support Analyst. If you feel that you have the skills and experience required in this advertisement to be a Business Support Analyst, please submit your CV including an outline of your experience as a Business Support Analyst. It is always a good idea to include a covering letter outlining your experience as a Business Support Analystwith your application as this will enhance your chances of selection and improve your prospects of landing the Business Support Analyst role you desire.