Job vacancy - Technical Support (Field) Engineer

Position: Technical Support (Field) Engineer
Reference: acsHtse
Location: Lewes
Salary: £30,000 - £35,000 per annum
GO BACK

Job Title: Technical Support (Field) Engineer

Do you have knowledge and use of serial communication standards and protocols (e.g. RS232, RS485 etc) and Ethernet networking protocols? Do you have knowledge of computer network setups (Windows servers)?

Role Objectives

  • You will be working within a team to answer technical electronic questions and issues arising from the day to day activities of customers via telephone and/or email with site visits as part of the role, as well as assisting in the maintenance and support of current hardware and software.
  • You are likely to be working on several projects at any one time. You will be working on aspects of a project ranging from specifying suitable hardware during initial consultation, through to implementation of company software on the vehicle, and also installations on site.
  • You will report directly to the Technical Support Manager and/or a designated intermediary. You are likely to work with Sales, R&D and Production staff as well as other members of the Technical Support team.
  • Customer site visits, including overseas and possible night work, will be required as you will be supporting US, Australia and New Zealand
  • This is a role that will suit an electronics person rather than someone with skills gained in IT support.

Requirements

  • Knowledge and use of serial communication standards and protocols (e.g. RS232, RS485 etc) and Ethernet networking protocols
  • Knowledge of computer network setups (Windows servers)
  • Experience of electrical and electronic system design (e.g. Circuit Diagrams, wiring)
  • Previous experience in a technical support role dealing directly with the customer or able to show that you could adapt to this easily

Essential Skills

  • Educated to a minimum HNC level or equivalent in Electronics
  • Team player with a pro-active and flexible approach to problem solving
  • Self-disciplined, good planning and organisational skills
  • Excellent communication skills (both written and verbal)
  • Computer literacy in Windows and also Microsoft Office Suite
  • Holds a full clean UK driving license or equivalent
  • Willing to travel globally as required

ACS are recruiting for a Technical Support (Field) Engineer. If you feel that you have the skills and experience required in this advertisement to be a Technical Support (Field) Engineer please submit your CV including an outline of your experience as a Technical Support (Field) Engineer. It is always a good idea to include a covering letter outlining your experience as a Technical Support (Field) Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Support (Field) Engineer role you desire.