Job vacancy - 2nd Line NOC Analyst

Position: 2nd Line NOC Analyst
Reference: acsIndlna
Location: Chatham
Salary: £25,000 - £28,000 per annum
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Title: 2nd Line NOC Analyst

Do you have at least two years working in a NOC environment? Do you have working knowledge of Network architecture (TCP/IP, WiFi)? Do you have n-depth knowledge of Linux fundamentals, file systems and networking?

2nd Line NOC Analyst required near Chatham

Salary upto £28,000

Location: near Chatham

The Role of 2nd Line NOC Analyst

  • Be responsible for answering escalated support tickets and requests as they come into our ticketing system during contracted hours of work, including some weekends and shifts outside of core office hours
  • Undertaking some troubleshooting against known issues before handing the issue over to a technical expert
  • Managing escalations to our Solutions Centre (3rd line) for unresolvable issues
  • Responsibility for proactive monitoring and fault finding on network equipment on all customers' fleets
  • Interaction with customers to facilitate field engineer tasks
  • Be responsible for answering incoming Support Desk phone calls when overflowing from the 1st line team when logged into the phone system

What are the key (minimum) requirements for a successful 2nd Line NOC Analyst application?

  • At least two years working in a NOC environment
  • Working knowledge of Network architecture (TCP/IP, WiFi).
  • In-depth knowledge of Linux fundamentals, file systems and networking
  • Knowledge of network and networking fundamentals - LAN, WLAN, TCP/IP and other industry standards
  • Experience of working in a networking and support environment in a customer facing role
  • Intermediate to Advanced data analysis skills utilising MS Excel / Google Sheets
  • At least one year's experience working in a Support Desk/1st line role
  • Good technical aptitude to help with describing faults to technical experts
  • Strong team player with good work ethics, excellent interpersonal and communication skills

If you would like to learn more about the role of sales executive Apply Today and we will be in touch!

ACS are recruiting for a 2nd Line NOC Analyst If you feel that you have the skills and experience required in this advertisement to be a 2nd Line NOC Analyst, please submit your CV including an outline of your experience as a 2nd Line NOC Analyst It is always a good idea to include a covering letter outlining your experience as a 2nd Line NOC Analyst with your application as this will enhance your chances of selection and improve your prospects of landing the 2nd Line NOC Analyst role you desire.