Job vacancy - Operational Account Manager

Position: Operational Account Manager
Reference: acsWBoam
Location: Slough
Salary: £40,000 - £45,000 per annum
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Title: Operational Account Manager

Do you have the minimum of five years Operational Account Manager exeriance? Do you have a proven background in customer or people management?

Operational Account Manager required around Heathrow

Salary upto £45,000

Location: around Heathrow

Responsible for overseeing and managing operational performance delivery for a number of customers to ensure that service expectations are managed in line with KPI's and the customers' expectations.

Duties will include meeting with department managers to review operational performance and liaising with overseas managers where required with regards to performance in other regions, depending on the customer's global profile.

The Role of Operational Account Manager

  • Responsibility for the operational management of several top accounts ensuring that service levels are maintained in each region where the customer has business
  • Oversight of daily operations for all areas - imports/exports/courier - but not processing jobs.
  • Will need to set up daily reports and have a feedback loop with operations.
  • Global responsibility for customer, not just UK.
  • Regular monthly visits (on site or Skype) to present KPI and feedback to customer.
  • Work closely with the CS manager on tenders in terms of carrier choice transit etc but not in terms of collating net/sell rates.
  • Step into operation where required but only in extreme circumstances.
  • Direct liaison with operators in order to maintain visibility
  • Internal meetings with department managers and overseas managers - on site/skype.
  • Manage important shipments directly ex. engine moves.
  • Implement new lanes - SOP/training/onboarding.
  • Share best practices from one account with the others.

What are the key (minimum) requirements for a successful Operational Account Manager application?

  • A minimum of five years industry experience.
  • Sound knowledge of Word, PP, Excel. Project management software an advantage.
  • Proven background in customer or people management.

If you would like to learn more about the role Apply Today and we will be in touch!

ACS are recruiting for a Operational Account Manager If you feel that you have the skills and experience required in this advertisement to be a Operational Account Manager please submit your CV including an outline of your experience as a Operational Account Manager It is always a good idea to include a covering letter outlining your experience as a Operational Account Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Operational Account Manager role you desire.