Job vacancy - UK Service Team Leader (Science Background)

Position: UK Service Team Leader (Science Background)
Reference: acsTstl
Location: Milton Keynes
Salary: £50,000 - £52,000 per annum

Title: UK Service Team Leader (Science Background)

Our client has a new exciting opportunity for a UK Service Team Leader, covering the UK, delivering on service both directly and indirectly (with coordination of your team) whilsting planning and organising all activities within UK Service engineering team.

Main Responsibilities of the UK Service Team Leader:

  • Deliver and coordinate Preventative Maintenance activities on time
  • Liaise with Helpdesk and Expertline ensuring that customer response times are met through to completion
  • Achieve service metrics as well as the operational objectives of the service department
  • Maintain and optimize customer satisfaction, service quality, productivity and profitability
  • Provide optimum service support for instruments and customers with consideration of economic criteria and contractual obligations
  • Organise instrument installations, maintenance, trouble shooting, repairs and other service support activities as required
  • Solve customer problems and ensure maximum availability and functionality of the instruments

Person Specification & Key Requirements:

  • Life Sciences domain knowledge
  • Ability to recognize and solve potential problem areas demonstrating business safety and integrity
  • Ability to communicate and understand the needs of the internal and external clients
  • Willingness to travel
  • Procure all relevant information required to perform all prescribed duties
  • Direct and instruct all assigned service employees

ACS are recruiting for a UK Service Team Leader If you feel that you have the skills and experience required in this advertisement to be a UK Service Team Leader please submit your CV including an outline of your experience as a UK Service Team Leader It is always a good idea to include a covering letter outlining your experience as a UK Service Team Leader with your application as this will enhance your chances of selection and improve your prospects of landing the UK Service Team Leader role you desire.