Job vacancy - Service Manager

Position: Service Manager
Reference: acsAsepem
Location: Twickenham
Salary: Dependent on experience


The Service Performance Manager role will strive to develop, communicate and monitor how effective the Service Department processes are to ensure the highest level of customer satisfaction is being achieved. They will make improvements where necessary to the operational efficiency to achieve the company's goals. The Service Performance Manager will be responsible for the Service Planning and invoicing team, ensuring they are working efficiently and supporting them where necessary.


  • Ensure that the Service department are consistent in delivering a world class of service to our customers
  • Confirm that all employees are striving towards the SLA and KPIs set
  • Take responsibility for the development and provision of a high standard of customer communication
  • Provide consistent and clear direction for the team, supporting them when required
  • Promote teamwork by maintaining a positive attitude and supporting the concept of one company to our customers
  • Liaise with client contacts to build, develop and maintain current and relationships
  • Effectively solve problems to a satisfactory conclusion
  • Prepare reports for the senior management team explaining the progress made and where improvements are required
  • Act as an escalation point for client related issues


To succeed at this role the ideal candidate must have the ability to effectively communicate with employees and customers, both in a one-on-one and group setting to receive optimum results. Therefore, prior management experience within a service environment is essential.

Experience of training and coaching skills is also necessary in order to develop the team in line with the company strategy.

The Service Performance Manager appointed will have strong organisation skills and internal drive to see tasks through to completion, as well as willingness to take ownership, responsibility and initiative in this role to make it a success.

ACS are recruiting for a Service Manager. If you feel that you have the skills and experience required in this advertisement to be a Service Manager please submit your CV including an outline of your experience as a Service Manager. It is always a good idea to include a covering letter outlining your experience as a Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Service Manager role you desire.