Job vacancy - Service & Support Engineer

Position: Service & Support Engineer
Reference: acsTsse
Location: Cambridge
Salary: £30,000 - £35,000 per annum
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Service & Support Engineer

Service & Support Engineer based in Cambridge

Key Responsibilities of Service & Support Engineer:

The role will be to support the company's products in the field and to commission systems worldwide as required. The work will include visits to new and existing customers to commission new systems, carrying out service activities and delivering system training. The office-based portion of the role will involve providing support to customers and updating technical and procedural documentation.

Key Requirements of Service & Support Engineer:

  • Must live within one hours commute of Cambridge
  • Background that demonstrates broad technical knowledge and experience and an ability to carry out logical fault diagnosis of electro-mechanical systems
  • A willingness to travel worldwide is essential
  • Ability to complete accurate reports
  • Understanding of software applications is desirable although good general I.T. skills are mandatory
  • The Candidate will need to have good customer facing skills, as well as the ability to deliver operation and maintenance training on the company's products

The role involves travel, potentially at short notice, with trips being typically 1 - 2 weeks in duration (longer trips may sometimes be necessary). Field based commissioning and service activities will make up approximately 25% of the role, with the remaining time spent working from the office. The work will include visits to new and existing customers to commission new systems, carrying out service activities and delivering system training. The office-based portion of the role will involve providing support to customers and updating technical and procedural documentation.

ACS are recruiting for a Service & Support Engineer. If you feel that you have the skills and experience required in this advertisement to be a Service & Support Engineer, please submit your CV including an outline of your experience as a Service & Support Engineer. It is always a good idea to include a covering letter outlining your experience as a Service & Support Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Service & Support Engineer role you desire.