Job vacancy - Technical Support Specialist

Position: Technical Support Specialist
Reference: acsQsst
Location: Willenhall
Salary: £38,000 - £40,000 per annum
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In the Role of Technical Support Specialist, you will be expected to manage the development process with all integrations undertaken in conjunction with company business units as well as development work carried out with specific customers to achieve the desired goal, be it operational or data/reporting driven.

  • Accompanying sales teams and partners with sales activities, deployments, and usage regarding client projects at customers.
  • Technical expertise, support, and training of the client's product, software, and service range in the UK & Ireland region.
  • Provide documentation and tools for sales teams and distribution partners and integrators for sales development in conjunction with the wider sales team.
  • Detecting customer needs and documenting solutions.
  • Analyze the market and surrounding technical evolutions as well as competitors' features and movements
  • Defining the new development needs (functionalities, architecture, etc.)
  • Monitoring of product development and adaptations, follow the development of the solution with the teams concerned and guarantee the adequacy of the specifications and new developments

To be successful in this role of Technical Support Specialist, we would love to speak to anyone who has experience of:

  • Bachelor of Electronics Engineering / Information Technologies / Computer Science
  • Experience in a business related/commercial function, or proven track record in appropriate industry
  • Minimum 3 years of experience in electronic / information technology / software product development.
  • Proven track record of technical support
  • Experience with cloud-hosted applications

If you feel that you have all the skills for the Technical Support Specialist position, please apply for the role with you CV and an employee from ACS Performance will get in touch.