Job vacancy - Customer Operations Executive - German Speaking
Position: Customer Operations Executive - German Speaking
Salary: £28,000 - £30,000 per annum
Job Title: Customer Operations Executive - German Speaking
The Customer Operations Executive creates long-term, trusting relationships with customers. The role is to be the first point of contact for customers, coordinate and key the influx of customer orders, develop new business from existing clients and actively seek new sales opportunities.
In this role, the Customer Operations Executive liaises with our global cross-functional teams (including sales, engineering, procurement, finance and product development) to deliver a first-class customer experience. This position may require occasional travel.
- Manage the life-cycle of an order
- Act as the lead point of contact for all customer queries, pro-actively manage and assist in resolving challenging requests
- Work with the Global Operations Team to ensure orders are placed correctly and arrive on time and in full
- Ensure timely response to customers' queries and issues
- Liaise with internal stakeholders to source all information to build customer quote
- Providing information and obtaining approvals
- Process orders accurately into the CRM ensuring audit compliance
- Liaise with customer and global colleagues to ensure timely delivery of order
- Fluent German Speaking and Written skills (Essential)
- Fluent French Speaking and Written skills (Desirable)
- Build and maintain strong, trust-based customer relationships
- Customer service experience with a commitment to relationship building and delivering complete customer satisfaction
- Experience in a Customer Service and sales support (Essential)
- Account Management Experience (Advantageous)
- Experience in display and electronics-oriented industry
- Hands on experience with SAP or similar CRM tool would be an advantage
ACS are recruiting for a Customer Operations Executive - German Speaking If you feel that you have the skills and experience required in this advertisement to be a Customer Operations Executive - German Speaking, please submit your CV including an outline of your experience as a Customer Operations Executive - German Speaking It is always a good idea to include a covering letter outlining your experience as a Customer Operations Executive - German Speaking with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Operations Executive - German Speaking role you desire.