Job vacancy - Customer Account Manager

Position: Customer Account Manager
Reference: acsACmta
Location: Sheffield
Salary: £30,000 - £33,000 per annum

As the Customer Account Manager, you will be responsible for delivering customer satisfaction to your allocated customer base, communicate with customers daily, both verbally and in writing and be a key stakeholder for your customers within the business.

Negotiate and place new customer orders, monitor customer order coverage through good communication, whilst also analysing trends and historical usage patterns and Maintaining & improving individual KPI's.

  • Manage Sales Order Processes; including entering orders onto the system, e-Mailing order acknowledgments; requesting customer information and tracking processes from order to delivery to ensure that all is happening within estimated timeframes
  • Assisting with the preparation of quotes for prospective Customers
  • Assisting with monthly reports and forecasting

We would love to speak to anyone for the Customer Account Manager position who has the following experience:

  • You will have previous experience of working within a similar role, ideally within a manufacturing environment and have well-rounded knowledge of customer service and administration.
  • Above all you will have a genuine passion for exceptional customer service.
  • You will have a proven track record of being resilient in the face of customer escalations.
  • Microsoft Office proficient
  • Ability to analyse data and proactively utilise the results.

ACS are recruiting for a Customer Account Manager. If you feel that you have the skills and experience required in this advertisement to be a Customer Account Manager, please submit your CV including an outline of your experience as a Customer Account Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Account Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Account Manager role you desire.