Job vacancy - Gift Processing Manager

Position: Gift Processing Manager
Reference: HLacs177
Location: West End
Salary: £35,000 - £37,000 per annum

As the Gift Processing Manager, you will ensure that accurate donation data is reported to Finance in timely manner. You will produce and maintain protocols and documentation, provide oversight for staff and vendors, and will develop and support business and technical processes to enhance efficiency and maintain a high level of quality. Responsible for managing and ensuring gift and data entry or imports and reporting of donations in compliance with global financial standards, credit card industry and internal audit standards.

  • Ensure that all gift processing and record-keeping is conducted in compliance with all applicable global financial, legal, credit card industry and company internal audit and IT standards, including the work of internal staff and external vendors
  • Ensure confidentiality and security of donor data, including partnering with IT/Finance to ensure PCI compliance
  • Lead on monitoring fraud, and ongoing monitoring and analysis of costs of payment gateways
  • Establish and maintain FAQ/gift processing guidelines to provide transparency for Fundraiser colleagues
  • Provide regular financial reporting, reconciliation, and analysis in accordance with company Finance requirements
  • Serve as a liaison to reconcile funds and support the preparation of annual financial audit
  • Successfully lead a team of 2 people by mentoring and developing them professionally, systematically reviewing and optimizing job responsibilities and work routines to adapt to rapidly evolving strategies and priorities across the External Relations department
  • Monitor cases requested by Fundraisers and ensure that they are closed out in timely manner
  • Directly manage and oversee relationships with company processing
  • Closely monitor and maintain up-to-date records on various sources of donations from third party sites

To be successful in this role of Gift Processing Manager we would love to speak to anyone who has experience of:

  • Strong direct experience with high volume gift processing for a complex, large not-for-profit organization
  • Supervisory experience managing a team
  • Experience managing vendor relationships and maximizing productivity of external vendors and consultants
  • Broad knowledge of fundraising databases, workflows, documentation, data integrity, quality control, financial controls, and audits, PII security and privacy compliance, and legal regulations related to non-profit fundraising
  • Demonstrated experience with Salesforce or equivalent modern CRM

ACS are recruiting for a Gift Processing Manager. If you feel that you have the skills and experience required in this advertisement to be a Gift Processing Manager, please submit your CV including an outline of your experience as a Gift Processing Manager. It is always a good idea to include a covering letter outlining your experience as a Gift Processing Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Gift Processing Manager role you desire.