Job vacancy - Field Service Engineer

Position: Field Service Engineer
Reference: NFacs916
Location: Chelmsford
Salary: £36,500 - £36,500 per annum

The Field Service Engineer will be predominately working in the medical sector with an expectation to work on ultrasound equipment, and to cover other disciplines as and when required and trained. This is UK Field Based covering the Chelmsford North Essex area (or within 20-mile radius of Chelmsford). Regional and National travel and occasional European travel could be required from time to time.

  • To carry out the installation, servicing, moves & changes, upgrade, modification, and repair requirements of the company customer base as requested
  • To always apply a professional, reactive, and proactive service to their customers
  • Problem-solve in a responsible and methodical manner whilst carrying out effective customer liaison skills to ensure total customer satisfaction
  • Ensure effective communications are maintained with Area Manager's and other staff as required
  • To be flexible to work within other regions of the UK within given notice as required
  • To attend and pass any necessary product or skills training programmes
  • To ensure call closure procedures are always followed
  • Ensure all necessary paperwork is completed correctly and returned within correct timescales
  • Effectively maintain vehicle stock inventory
  • To manage customer returns, disposal of returned capital equipment and parts in a compliant timely manner to ISO and WEEE procedures
  • Be responsible for ensuring safe working practices under the Health & Safety Acts
  • To always demonstrate appropriate driver behaviours

To be successful in this role of Field Service Engineer, we would love to speak to anyone who has experience of:

  • Previous engineering experience in a medical or related environment
  • Excellent customer service skills
  • Good core engineering skills and knowledge
  • Electrical / Electronic / Software Engineering experience
  • Ability to work as part of a team
  • Smart appearance
  • Good telephone manner
  • Clean driving licence

ACS are recruiting for a Field Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Field Service Engineer, please submit your CV including an outline of your experience as a Field Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Field Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Field Service Engineer role you desire.