Job vacancy - Field Service Engineer

Position: Field Service Engineer
Reference: NFacs919
Location: Gloucester
Salary: £30,000 - £32,000 per annum

The Field Service Engineer will be UK Field based covering Gloucester Southwest area (or within 20-mile radius). Regional and National travel and occasional European travel could be required from time to time. You will carry out the installation, servicing, moves & changes, upgrade, modification, and repair of ophthalmology equipment along with other medical, robotic, and similar devices as required. The role holder will also be trained and expected to carry out similar tasks on other relevant equipment which may fall outside of the medical sector.

  • To carry out the installation, servicing, moves & changes, upgrade, modification, and repair requirements of the company customer base as requested
  • To always apply a professional, reactive, and proactive service to our customers
  • Problem-solve in a responsible and methodical manner whilst carrying out effective customer liaison skills to ensure total customer satisfaction
  • Ensure effective communications are maintained with Area Manager's and other staff as required
  • To be flexible to work within other regions of the UK within given notice as required
  • To be attend and pass any necessary product or skills training programmes
  • To ensure call closure procedures are always followed
  • Ensure all necessary paperwork and company system updates are completed correctly and returned within correct timescales
  • Effectively maintain vehicle stock inventory
  • To manage customer returns, disposal of returned capital equipment and parts in a compliant timely manner to ISO and WEEE procedures
  • Be responsible for ensuring safe working practices under the Health & Safety Acts
  • To always demonstrate appropriate driver behaviours

To be successful in this role of Field Service Engineer, we would love to speak to anyone who has experience of:

  • Previous field service engineering experience in a medical or similar environment
  • Excellent customer service skills
  • Good core engineering skills and knowledge
  • Electrical / Electronic / Software Engineering experience
  • Good telephone manner
  • Clean driving licence
  • 3 GCSE's or equivalent, to include Maths and English (desirable)
  • Ideal academic level preferred: City & Guilds, or ONC / HNC Engineering
  • Must have a current up to date passport or be able to apply for one immediately
  • May sometimes be required to work early starts and / or late finishes

ACS are recruiting for a Field Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Field Service Engineer, please submit your CV including an outline of your experience as a Field Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Field Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Field Service Engineer role you desire.