ACS Performance blog



The Benefits of Exclusive Search

The Benefits of Exclusive Search

The Benefits of Exclusive Search

The key to understanding the benefits of Exclusive search are to focus on the 4 types of cost:

  • The Fee that you pay the recruitment company.
  • The cost of running the process in terms of the hiring company s time (what could they be doing instead of recruiting that is valuable to them) and the financial cost of their time.
  • The opportunity cost of missing out on the perfect employee just because they may not be actively looking.
  • The cost of a bad hire. If the hire goes wrong what will it cost you in terms of missed or lost business, team moral or lost time against the competition.


The average success rate of an Exclusive search is 95% against a 20% average for contingency.

The hiring company has access to 100% of the passive and active candidates in the marketplace instead of the 15% who are currently looking and have their cv on the job boards

Candidates are a limited resource available to all, why have multiple agencies partially committed when you can have one agency fully committed.


The hiring company is basically hedging their bets in the hope that more recruiters on the job will deliver more candidates. The reality is that the recruiter working non-exclusive roles will only fill a small number of the jobs they work on, so work is prioritised to spread the recruiter’s risk and chances of hitting their targets.

Low level of commitment from the hiring company= Low level of commitment from the recruiter.

However, if the role is being worked exclusively by the one recruitment company there are significant benefits to the hiring company. The recruiter has the time and confidence to deliver the hiring company a high level of service without the threat of not receiving any income for this.

High level of commitment from the hiring company = High level of commitment from the recruiter.

Both partiesare completely committed to a successful outcome of the process and have clearly defined deliverables to achieve.

The recruitment company has the confidence to allocate their most senior recruiter to the role and build a team best suited to deliver the best result to the hiring company.

Industry averages suggest that the recruiter will spend 5 times the amount of man hours on an Exclusive vacancy as a standard search where they are competing with several recruitment companies.

Feedback is king, the recruiter has the time to work and rework the role as many times as is necessary, based on the feedback from the Hiring Manager.


By using multiple recruitment companies and the hiring company is imposing a rule where the first recruitment company to submit someone for the role will be the one rewarded if they are hired. The direct implication of this is that the recruiters will send in lots more cv’s in the fear that they may miss out if they don’t (‘first across the line’). This inevitably creates a lot more work for the hiring company team as they are doing all of the shortlisting and giving far more feedback.

If only one recruitment is working the role exclusivelythe recruitment team take over the majority of the recruitment process, leaving the hiring company to focus on their own business, saving them time and money, limiting opportunity lose due to the inevitable distraction of the standard recruitment process.


There are a number of factors that will determine the quality of the hiring outcome. Working exclusively with one recruitment company with increase the quality of the service through:

  • Both hiring company and recruiter have the same objective, to secure the best available talent and keep them engaged with this one project through to its conclusion.
  • By not rewarding the ‘first across the line’ the recruiter has more time to interview candidates more thoroughly and take more time to understand the role, the company, and the culture.
  • The hiring company has access to 100% of the passive and active candidates in the marketplace instead of the 15% who are currently looking.
  • The hiring company has a full understanding of the candidate marketplace and is left in no doubt that they are employing the best candidate for their business.
  • The hiring company will be clear as to how their remuneration package compares to market norms and has a full understanding of the market allowing them to attract the right level of candidate for them.
  • The recruiter becomes a much stronger salesperson for the hiring company ensuring maximum buy in from both passive and active candidates and ultimately a higher success rate in attracting the best talent.
  • The hiring company is a business priority for the recruitment company and is therefore given VIP status with their needs prioritised above all others. The job is high profile and won’t get lost in the sheer number of roles most recruiter handle.
  • It is in the recruiter’s interest to keep the candidate engaged with this assignment to ensure that they have a strong shortlist, rather than seeing them as an asset to tout around other company’s hoping to get a fee.


By increasing the quality of the hiring process two forms of opportunity cost are minimised:

  • The cost of poor performance, performance management and the impact on the team created by a bad appointment will be minimised. The new hire will be able to make a positive contribution to the business as quickly as possible
  • Even if the hire is adequate, by reducing the quality of the hiring process the outcome is at risk of not finding the absolute best talent, especially if they are not actively looking for a role right now.

If you would like to know more about how ACS Exclusive Recruitment can work for you call us today on 01273 463854

The COVID effect on Interviewing

The COVID effect on Interviewing

With the sudden unexpected impact of the first lockdown throwing every business into disarray, recruitment became low on the priority list. However once the dust settled, with the lockdown continuing far longer than anticipated, businesses had to adapt to a more remote interview process.

There has been a massive upturn in video and telephone interviewing, with many companies hiring people who they have not met face to face, and in some cases, with the upturn in home working,  they will not meet them for quite some time.

Yes, it has not come without his technical problems, with some people embracing the change with great enthusiasm and others with great trepidation. We have all spent the first 5 minutes of our calls working out who's mike is working and who's isn't. However, these were just teething problems mostly overcome quickly with training, upgraded equipment and experience. Most of us had to get used to home working, which of course suits some but not everyone.

When we first went into lockdown unprepared and poorly organized my negative perception of how video calls would work for me and how effective they would be was very quickly corrected as I realized there was no real difference to seeing the person physically. It became apparent very quickly that this is an incredibly efficient process, saving time and money with no negative implications. The question is will people revert to old processes as lockdown eases or will they embrace the change?

Here at ACS we have always championed the benefits of an initial telephone screening call with candidates, where both company and candidate can gain a better understanding of each other. We feel this is a great opportunity to save time and effort further down the process, by screening out those who are not suitable for the role or it is not what they are looking for.

Interviewing can be a very time heavy process with multiple people involved throughout the company. Whilst this time is an investment in the future success of the company it is also a distraction from the day-to-day activities and priorities of the people involved. The benefit of telephone or video interviewing is that it will only take the length of time for the interview out of the working day. Leaving everyone involved more time to focus on their day-to-day activities with no negative implications to the recruitment process.

This time efficient method of interviewing is also a benefit to the candidate and to the process itself. It is far easier for a candidate to find the time in their busy schedule to attend a video or telephone interview without it becoming a problem to their current employers. This naturally means that interviews can be organized more quickly and take place earlier than in the traditional format. As we are very much in a candidate driven market right now, a lengthy recruitment process can mean losing out to the competition in hiring the best talent because we don't act quickly enough.

As with many things the fast moving ever growing influence of the Internet, and the development of more highly performing Internet speeds, deliverers options that would not realistically have been available to us in the past. The pandemic has accelerated this process and more importantly peoples awareness of the online options available to them at a very low cost.

Time will tell and I've no doubt that some companies will revert to their old processes as some roles and some situations will always require the candidate to be physically present at the interview. Therefore there will never be 100% uptake of video interviewing but the enforced nature of lockdown has proven many skeptics (including me) wrong. The Internet is here to stay, the benefits are unarguable, and it is inevitable that a percentage of companies will stick to (or close to) the interview process they have developed during lockdown.

Candidate Profile - Engineering Manager, Head of Engineering, Engineering Design Manager

Candidate Profile - Engineering Manager, Head of Engineering, Engineering Design Manager

Engineering Manager, Head of Engineering, Engineering Design Manager

An accomplished Engineering Manager and Design Engineer with a background in commercial and industrial installation and the ability to meet strict deadlines on budget.

Highly experienced managing large teams and the ability to lead and motivate others through new, time-sensitive projects. Successfully developed and grew the engineering department by 60% over a 4-year period.

Fully responsible for materials resourcing & management. Identification of new components,  pricing, manufacturing & Quality Control and training and supervision. Lead senior manager for design, specification and quotation of all new projects acting as engineering customer liaison with teams who manage and provide all technical advice to all customer enquiries.

•    University of Hertfordshire, BA (Hons) Design Model Making

•    University of Hertfordshire, HND Design Representation

•    Oxford Brooks University, BTEC National Diploma for Design

Managed the design, development, and manufacture of diverse customer projects, including London Eye promotional items, Drinks point of sale design, British Airways Concorde tags & award trophies.

For more information contact Ryan on


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